Adrianna Apodaca
Tempe,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Care Guide
Oscar Health Insurance
Tempe, Az
09.2021 - Current
- Proficient with a variety of technologies; Microsoft Office, ZenDesk, Zoom, Slack, Google Workspace
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Enhanced member relationships by providing excellent service during each interaction.
- Provide education along with effective and impactful information and solutions to members’ presenting needs, including anticipating needs and acting proactively.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
- Responsible for communicating directly with members (video, audio, text, email, etc.)
- Ensured compliance with policies and procedures related to member services.
- Managed communications between members and other departments within the organization.
- Built sustainable relationships and trust with members using open and interactive communication.
- Working knowledge of healthcare, telehealth, and wellness programs.
Certified Nursing Assistant
Encompass Health Rehabilitation Hospital
Mesa, AZ
01.2018 - 04.2021
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Observed patients for any changes in their physical or mental condition.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Medication Technician
Scottsdale Village Square
Scottsdale, Az
02.2016 - 01.2018
- Assisted in the preparation and delivery of medications to patients.
- Maintained accurate records of all medication administered to residents.
- Provided patient education on proper medication use, side effects, and storage.
- Monitored vital signs before administering medications.
- Observed and reported any changes in patient condition or behavior associated with medications.
- Assisted with ordering, receiving, storing, preparing and delivering medications throughout the facility.
- Provided physical support to assist patients with bathing, dressing and toileting.
Education
Completed Coursework Towards Certified Nursing Assistant: Nursing -
Arizona Medical Training Institute
Skills
- Excellent Communication
- Computer Skills
- Calm Under Pressure
- Crisis Intervention
- De-Escalation Techniques
- Problem-Solving
- Team Player
- Critical Thinking
- Engaging Personality
- Friendly, Positive Attitude
Timeline
Care Guide
Oscar Health Insurance
09.2021 - Current
Certified Nursing Assistant
Encompass Health Rehabilitation Hospital
01.2018 - 04.2021
Medication Technician
Scottsdale Village Square
02.2016 - 01.2018
Completed Coursework Towards Certified Nursing Assistant: Nursing -
Arizona Medical Training Institute