Zayda Olivas
Bountiful
Summary
Customer service representative with over 7 years of experience. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Care Guide
Apree Health
08.2024 - Current
- Assist members via phone and chat, addressing inquiries regarding plan benefits, deductibles, claims, and general troubleshooting.
- Provide clear and accurate information to help members understand their health plan options
- Resolve claims-related issues, providing timely and accurate responses.
Elite service representative
Truvy
02.2018 - Current
- Maintain close communication with the company top leaders
- Provide timely resolution for a range of inquiries
- Respond to leader inquiries via phone, email, and chat
- Coordinate Zoom calls with leaders as needed
- Handle outbound calls
- Performed basic data entry and customer account maintenance
- Promoted to Elite Service Representative after excelling in the call center role, and consistently meeting performance targets.
Executive Support
ZRII, LLC
05.2015 - 02.2018
- Respond and handle customer complaints and inquiries in a timely and professional manner
- Process credit card payments for orders
- Educate new and existing customers on the program and how to navigate the website
- Handled 60+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information
Education
High school diploma -
Emery High School
Castle Dale, UT01.2013
Skills
- Clear communication skills
- Organizational skills
- Detail oriented
- Ability to work under pressure
- Problem solving
- Adaptability
Accomplishments
Promoted to Elite Service Representative at Truvy, within a few months of starting at the call center, demonstrating strong performance and customer service
Earned multiple kudos from members for delivering exceptional customer support and problem resolution.
Received a Five Star Award
Additional Information
Bilingual, Ability to work under pressure, Prompt, Exceptional customer service, Adaptability, Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Care Guide
Apree Health
08.2024 - Current
Elite service representative
Truvy
02.2018 - Current
Executive Support
ZRII, LLC
05.2015 - 02.2018
High school diploma -
Emery High School
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