Adrianna Brown
Customer Service Expert
Haymarket,VA
Summary
Compassionate Expert Customer Service Specialist with 10+ years experience. Exceptional service with a 100% satisfaction rate, leadership skills, ability to follow instructions in a timely manner. Compassionate and shows empathy towards all encounters, both professional and personal. Excepts challenges and willing to work hard!
Overview
6
6
years of professional experience
Work History
Marketing Representative
(HCR) Homefix Custom Remodeling
02.2019 - 12.2021
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Communicated with one hundred diverse homeowners on a weekly basis to build rapport and long lasting relationships, and achieve 100% customer satisfaction.
- Door to door sales providing free estimates on home improvement purchases to homeowners.
- Consistently ranked in the top 10% of employees with monthly sales goals during employment.
Security Officer
(APS) Atlantic Protective Services
04.2017 - 01.2021
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Highly adaptable and experienced in a variety of settings ( construction, residential and the airport).
- Trained new security staff on company protocols and regulations.
- Main point of contact in emergency situations.
- Patrolled and surveilled Norfolk International Airport.
Child Nutrition Services
Newport News Public Schools
02.2016 - 12.2019
- Provided guidance and assistance to new Child Nutrition Workers, fostering a supportive workplace atmosphere.
- Assisted children in finding appropriate seating upon entrance to cafeteria.
- Contributed to budget management by tracking food costs and minimizing waste.
- Provided nutritious meals to over five hundred students ages between 13 and 18 years old on a daily basis.
- Supervised students while preparing meals to maintain organization and efficiency.
- Provided and accurate account of money and draws at the beginning and end of each work day.
- Handled cash transactions using a POS system.
- Maintained a safe and clean environment for coworkers, staff, and students.
- Completed and maintained food safety classes to ensure the proper protocols were being implemented.
Education
Certified Wax Technician -
Institute of Health And Healing
Newport News, VA 05.2001 -
High School Diploma -
Woodside High School
Newport News, VA 05.2001 -
Skills
- Meal Preparation
- Supervisory Experience
- Expert Customer Service
- Leadership Qualities
- Nutrition knowledge
- First Aid Certified
- Allergy awareness
- Meal cooking
- Teamwork and Collaboration
- Professionalism
- Interpersonal Skills
- Coaching and Mentoring
Timeline
Marketing Representative
(HCR) Homefix Custom Remodeling
02.2019 - 12.2021
Security Officer
(APS) Atlantic Protective Services
04.2017 - 01.2021
Child Nutrition Services
Newport News Public Schools
02.2016 - 12.2019
Certified Wax Technician -
Institute of Health And Healing
05.2001 -
High School Diploma -
Woodside High School
05.2001 -
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