Adrianna Brown
Danville,VA
Summary
I am looking for an opportunity to advance my various skills in the workforce and bring forth great services. I also want to expand myself with a different career to help others to the best of my ability.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Claire’s
Reidsville, NC
04.2021 - 08.2023
- Led team in achieving sales targets through effective staff training and development.
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Implemented visual merchandising strategies to optimize product displays and increase customer engagement.
- Developed employee schedules to ensure optimal coverage during peak shopping hours.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided excellent customer service during every stage of the process from initial inquiry to post-piercing care guidance.
- Streamlined piercing procedures for efficiency without compromising quality or client comfort.
- Assisted customers in selecting appropriate jewelry based on personal style preferences, anatomy, and healing considerations.
- Upheld strict hygiene standards necessary for successful piercing procedures minimizing potential infections.
Sales Lead Keyholder
Journey’s
Danville,Va
07.2025 - 10.2025
- Led daily sales operations and ensured optimal store performance.
- Trained and mentored new team members on product knowledge and customer service techniques.
- Developed effective merchandising strategies to enhance product visibility and drive sales.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demand.
- Implemented promotional campaigns that increased foot traffic and boosted overall sales revenue.
- Opened inventory boxes and restocked shelves.
- Opened and closed store Number days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Completed store opening and closing procedures.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed customer loyalty through exceptional service, resulting in increased repeat business.
- Implemented loss prevention measures that significantly reduced instances of theft within the store location.
Team Lead
Rack Room Shoes
Danville, Va
03.2021 - 08.2023
- Primary responsibility is the safety and welfare of employees and customers.
- Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer. - All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures - Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory - Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage - Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time & Attendance - Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of customer service standards - Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
- Work towards a complete understanding of managing all day to day operations.
Flex Associate/SM
Anderson Merchandisers
Roxboro, NC, South Boston, VA
02.2022 - 03.2023
- Build rapport through daily communication with store associates and management
- Educate customers and store personnel on the features and benefits of our client’s brands and product lines
- Execute all required tasks, projects, resets, displays with accuracy, by following all provided instructions
- Maintain accuracy and high quality of work to meet or exceed client expectations
- Merchandising and execution of all assigned projects with required quality and accuracy to maintain account aesthetics and consistently deliver above average project execution compliance
- Have detailed knowledge of all company policies
- Communicate to the Territory Sales Lead on a daily basis as to all activities accomplished as well as any sales opportunities and make Territory Sales Lead and Market Sales Manager aware of success or potential barriers reporting specific requests, needs, and sales opportunities
- Knowledgeable, detailed understanding and consistent use of all available functions of handheld device
- Maintain company, client and retailer confidentiality
Sales Associate
Walmart
Danville, Va
07.2017 - 02.2021
- Greet customers, assist with finding items, answer questions, offer product knowledge, and help with checkout.
- Stock shelves, organize displays, remove damaged goods, price/sign items, and ensure the sales floor is inviting.
- Keep assigned areas clean, tidy, and safe, including aisles and displays.
- Assist with processing new shipments, managing backroom stock, and handling returns/claims.
- Collaborate with other associates and managers, following direction and pitching in where needed.
Education
Associate Degree - Entrepreneurship of Culinary Arts
Auguste Escoffier School of Culinary Arts
Boulder, COAdvanced Diploma -
George Washington High school
Danville, VA06.2014
Skills
- Great communication skills
- Basic computer skills
- Extremely people oriented
- Teamwork
- Organized
- Customer service
- Cooperative
- Adaptability
- Dependable
- Time management
- Cash handling accuracy
- Loss prevention
- Staff oversight
- Store maintenance
- Team training and development
- Staff training
- Safety enforcement
- Employee scheduling
- Team leadership
- Attention to detail
- Sales floor organization
- Decision-making
- Product merchandising
- Willingness to learn
- Teamwork and collaboration
- Problem-solving
- Reliability
- Excellent communication
- Team collaboration
- Active listening
- Adaptability and flexibility
Timeline
Sales Lead Keyholder
Journey’s
07.2025 - 10.2025
Flex Associate/SM
Anderson Merchandisers
02.2022 - 03.2023
Assistant Manager
Claire’s
04.2021 - 08.2023
Team Lead
Rack Room Shoes
03.2021 - 08.2023
Sales Associate
Walmart
07.2017 - 02.2021
Associate Degree - Entrepreneurship of Culinary Arts
Auguste Escoffier School of Culinary Arts
Advanced Diploma -
George Washington High school