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ANNEXIS SMITH
Mesquite,TX
Work Preference
Summary
Achieved high levels of customer satisfaction through dedicated service and teamwork. Delivered consistent results by maintaining reliability and punctuality in all work schedules. Enhanced team performance by actively supporting colleagues and contributing to a positive work culture.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Tiff Treats
Dallas, TX
09.2024 - Current
- Led team in achieving operational goals through effective staff coordination and motivation.
- Developed training programs that enhanced employee performance and improved service delivery.
- Implemented inventory management systems to streamline product availability and reduce waste.
- Analyzed sales data to identify trends, adjusting strategies for optimal customer engagement.
- Oversaw daily operations, ensuring compliance with company policies and industry standards.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Kitchen Driver, ODM (Shift Leader)
Tiff's Treats
Dallas, TX
05.2022 - Current
- Organized and restocked kitchen regularly to maintain preparation for anticipated demands.
- Collected and removed garbage, recycling and food waste to optimize kitchen sanitation.
- Maintained positive and professional demeanor toward all customers, visitors and co-workers.
- Washed dishes, pots and utensils using established cleaning methods.
- Sanitized kitchen surfaces and equipment to comply with food safety regulations.
- Sanitized workstations, storage areas and kitchen equipment to minimize contamination and illness risks.
- Handled bagged products with care and delivered in good condition to customers' locations.
- Scanned confirmation of delivery to recipient client.
- Reviewed orders before delivery and confirmed completeness and proper invoicing.
- Kept driver license and other required documents in vehicle when driving.
- Trained new employees regarding order verification, transaction handling and vehicle operation.
- Managed operations during shift, with total awareness of activities of employees and customers.
- Motivated team to deliver quality service while promoting energetic and collaborative environment.
- Checked inventory daily to verify adequate supply levels for each shift.
- Handled escalated complaints with swift acknowledgement, expert conflict-resolution and creative problem-solving.
- Performed or delegated opening and closing tasks in alignment with checklists.
Retail Sales Associate
Bath & Body Works
Mesquite, TX
11.2022 - 01.2023
- Evaluated customer needs and made appropriate product recommendations.
- Resolved customer issues using listening skills, professional attitude and problem-solving techniques.
- Handled cash and credit transactions, issued correct change and processed online orders.
- Shelved and stocked products in appropriate locations.
- Trained new employees regarding sales strategies, customer service techniques and company policies.
- Notified supervisors of inventory shortages, damages and changes.
- Generated new customer prospects or referrals to build relationships and drive sales.
- Processed customer refunds and exchanges according to established guidelines.
- Set up promotional displays to highlight new products and special offers.
- Directed customers to appropriate merchandise and store locations.
- Helped maintain clean and orderly work environment.
- Arranged items on promotional displays and shelves.
- Counted tips and balanced cash drawers after shifts.
Cashier
Taco Cabana
Garland, TX
11.2021 - 05.2022
- Answered questions regarding special and seasonal products.
- Learned special prices and promotions and encouraged customers to participate in offers.
- Cleaned and sanitized checkouts and other high-touch surfaces.
- Bagged all items while reviewing order to verify accuracy.
- Managed cash and credit card payments and counted change.
- Leveraged headset to communicate with customers through drive-thru speaker system.
- Maintained knowledge of company safety rules, safe food handling guidelines and OSHA requirements.
- Greeted drive-thru customers and communicated clearly to take orders.
- Followed all cleanliness standards and completed side work assignments as directed.
- Answered menu-related questions and assisted guests with selection.
- Restocked and front-faced shelves with merchandise.
- Kept employee and customer areas clean and orderly, using slow periods to tackle routine housekeeping tasks.
Cashier
Albertsons
Garland, TX
10.2020 - 10.2021
- Accepted checks, debit and credit cards, and gift certificates in line with company policy.
- Maintained high customer satisfaction levels by going extra mile to personalize service.
- Assisted customers with locating hard-to-find items.
- Kept up high pace to minimize customer wait times at checkout.
- Paid attention to surroundings to best serve customers and prevent shrink.
- Cleaned and sanitized checkouts and other high-touch surfaces.
- Set up merchandise displays, including endcaps, floor displays and aisles.
- Returned non-purchased products to shelves, maintaining strong visual merchandising.
Cashier
Cici's Pizza
Mesquite, TX
01.2020 - 08.2020
- Accepted checks, debit and credit cards, and gift certificates in line with company policy.
- Maintained high customer satisfaction levels by going extra mile to personalize service.
- Processed cash register transactions on POS and provided correct change.
- Resolved conflicts with customers and looked for opportunities to improve satisfaction.
- Maintained clear checkout area for tidy presentation.
- Greeted customers with prompt and friendly service.
- Learned special prices and promotions and encouraged customers to participate in offers.
- Cleaned and sanitized checkouts and other high-touch surfaces.
- Maintained knowledge of current products and proper pricing.
- Adhered to cash handling policies and procedures.
Carhop Server
Sonic
Mesquite, TX
09.2019 - 01.2020
- Set positive tone for customer interactions with upbeat personality and immediate, professional service.
- Connected with customers and moved food items via rollerskating.
- Used POS terminal to process customer payments via cash and card.
- Maintained well-stocked service stations inside building to support prompt service for guests.
- Kept customer vehicles, outdoor tables and public spaces clean with continuous upkeep.
- Greeted all guests with smile and friendly welcome.
- Promoted great customer service by remaining attentive to guest needs.
- Answered customer menu questions and offered suggestions based on individual preferences.
Education
Southern New Hampshire University
Hooksett, NHHigh School Diploma - undefined
North Mesquite High School
Mesquite, TX06.2021
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EastField College
Mesquite, TX01.0001
Skills
Customer Service Skills
- Time management
- Customer service
- Problem-solving
- Punctuality
- Schedule management
- Attention to detail
- Team building
- Staff development
- Friendly and outgoing
- Verbal and written communication
- Patience and tact
Problem solving
Leadership
Complex Problem-Solving
Teamwork
Strong work ethic
Goal-Oriented
Great communication skills
Timeline
Assistant Manager
Tiff Treats
09.2024 - Current
Retail Sales Associate
Bath & Body Works
11.2022 - 01.2023
Kitchen Driver, ODM (Shift Leader)
Tiff's Treats
05.2022 - Current
Cashier
Taco Cabana
11.2021 - 05.2022
Cashier
Albertsons
10.2020 - 10.2021
Cashier
Cici's Pizza
01.2020 - 08.2020
Carhop Server
Sonic
09.2019 - 01.2020
High School Diploma - undefined
North Mesquite High School
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EastField College
Southern New Hampshire University