Renee Jones
Lapeer,MI
Summary
Dynamic leader with a proven track record, adept at boosting customer satisfaction and streamlining operations. Skilled in leveraging exceptional communication and teamwork to foster a positive work environment. Achieved significant improvements in operational efficiency and customer service, demonstrating a keen ability to meet sales targets and enhance team productivity.
Overview
2024
2024
years of professional experience
Work History
Assistant Manager
Rue21
06.2023 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Jersey Mike's Subs
02.2021 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Improved operational efficiency by adopting new technology for inventory management.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Sales Associate
Converse
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Wrapped, boxed and weighed bakery department products.
- Performed cash, card, and check transactions to complete customer purchases.
Associate
Starbucks
11.2019 - 05.2020
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Achieved significant savings by renegotiating vendor contracts, focusing on mutual benefits.
- Developed comprehensive risk management plan, significantly reducing potential disruptions.
Associate
Aspire Fitness
03.2017 - 03.2019
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
Sales Associate
Nike Factory Store
Assistant Manager
Jet’s Pizza
09.2013 - 09.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Improved operational efficiency by adopting new technology for inventory management.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Implemented staff training programs to elevate service standards and knowledge.
- Enhanced team productivity by streamlining operational processes.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Conducted performance evaluations and provided constructive feedback to employees.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Bachelors In Business Management - Management
Oakland University
Rochester, MIAssociate Of Applied Business - Business Management
Charles Stewart Mott Community College
Flint, MI09.2014
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- POS system operation
- Meeting deadlines
- Upselling
- Professional demeanor
- Retail store operations
- Adapt to diverse groups
- Cleaning techniques
- Guest relations
- Sales training
- Payment processing
- Strategic planning
- Inventory tracking
- Sales development
- Building rapport
- Inventory control
- Policy and procedure adherence
- Merchandise display
- Product recommendations
- Order processing
- Display setup
- Brand promotion
- Sales goals attainment
- Point of sale operation
- Negotiation tactics
- Relationship selling
- Product promotions
- Business development
- Persuasion techniques
- Sales trends
- Shipment processing
- Promotional support
- Fraud detection
- Fitting room maintenance
- Product demonstrations
- Sales forecasting
- Dispute mediation
- Self-checkout assistance
- Client account management
- Money transfer systems
- Dining area maintenance
- Friendly and outgoing
- Verbal and written communication
- Customer engagement
- Task prioritization
- Merchandising
- Feedback implementation
- Retail merchandising expertise
- Prospecting and telemarketing
- Product guidance
- B2B sales and customer service
- Excellent communication skills
- Energetic self-starter
- Hospitality and accommodation
- Written and oral communication skills
- Inventory control procedures
- Retail loss prevention
- Superb time management
- Service oriented
Accomplishments
In June of 2024, I decided to try content creating. My niche is inspirational/motivational, day in the life, health & beauty content. With doing so, I have became affiliated with Amazon, Walmart, TikTok shop, etc. I love helping others but I also love recommending products that I personally use. You never know who truly needs it.
Timeline
Assistant Manager
Rue21
06.2023 - 10.2023
Assistant Manager
Jersey Mike's Subs
02.2021 - 09.2021
Associate
Starbucks
11.2019 - 05.2020
Associate
Aspire Fitness
03.2017 - 03.2019
Assistant Manager
Jet’s Pizza
09.2013 - 09.2016
Sales Associate
Converse
Sales Associate
Nike Factory Store
Bachelors In Business Management - Management
Oakland University
Associate Of Applied Business - Business Management
Charles Stewart Mott Community College
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