Emma York
Freeport,FL
Summary
Customer-focused retail professional with experience in cash handling, sales, customer service, and team leadership. Skilled at processing transactions accurately, communicating with customers in person and by phone, answering questions, building customer relationships, and using computer systems, including Microsoft Office. Experienced in meeting sales goals, following procedures, managing multiple priorities, and supporting positive customer experiences.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Assistant Manager
Michael Kors
Destin, FL
10.2025 - 10.2026
- Assessed customer needs, recommended appropriate products, and supported store sales goals through effective guidance and add-on selling.
- Delivered personalized customer service, built client relationships, and addressed product and service inquiries in fast-paced retail environment.
- Process customer purchases and cash transactions accurately while using point-of-sale and computer systems.
- Utilized Microsoft Office, Outlook, and store systems to enhance daily operations, streamline communication, and improve organizational efficiency.
- Follow company procedures, maintain visual and operational standards, and manage multiple priorities while supporting the team.
Cleaning condos/Inspector
Wright Pro Cleaning
Destin, FL
03.2023 - 10.2025
- Inspected properties carefully and completed quality checks, following established requirements and reporting issues.
- Managed tasks independently and prioritized responsibilities to maintain organized, guest-ready spaces, demonstrating strong attention to detail.
Assistant Manager
Naples Soap Company
, FL
01.2025 - 06.2025
- Delivered attentive customer service, answered questions, and recommended products based on customer needs.
- Worked toward sales goals while helping maintain store standards and coordinate team responsibilities.
- Handled sales transactions and used computer systems, including Outlook, Excel, Word, and Shopify, to support daily store operations.
Sales Manager
Carter's
Destin, FL
07.2024 - 01.2025
- Cultivated customer relationships, addressed product inquiries, and provided tailored recommendations to enhance shopping experience.
- Executed purchase and cash transactions with accuracy, adhering to store procedures to ensure smooth operations.
- Processed purchases and cash transactions while maintaining accuracy and following store procedures.
- Utilized Microsoft Word, Excel, PowerPoint, and Outlook for effective administrative tasks and streamlined store communication.
Produce Manager
Mathews Produce
De Funiak Springs, FL
06.2021 - 07.2024
- Managed cash and customer transactions accurately, ensuring reliable daily cash-handling procedures.
- Delivered in-person customer service, addressed inquiries, and utilized upselling techniques to enhance customer satisfaction.
- Coordinated schedules and daily tasks, maintained inventory, and facilitated smooth store operations.
Education
High school diploma -
Paxton High School
Paxton, FLSkills
- Upselling
- Maintaining an organized workspace
- Time-based sales targets
- Phone communication
- Leadership
- Sales support
- Cash management
- Retail operations
- Client records management
- Windows
- POS systems
- Office record organization
- Visual merchandising
- Produce Experience
- Product presentation
- Mathematical calculations
- Shopify
- Balancing cash drawers
- Communication skills
- Microsoft Excel
- Visual Standards Compliance
- Conference presentations
- Foreign currency payment processing
- Profit & loss
- Client rapport building
- Market performance analysis
- Customer service
- Merchandising display arrangement
- Customer engagement
- Building rapport
- Staff Scheduling
- Events management
- Time management
- Clothing store experience
- Customer relationship building
- Floor Set Planning
- Customer communication
- Retail management experience
- Cashiering
- Product packaging
- Written communication
- Shelf stocking
- Microsoft Word
- Sales Representative
- Marketing
- Depositing cash
- Customer inquiry handling
- Retail sales experience
- Employee relationship building
- Fashion retail
- Front desk
- Food Safety
- Microsoft Outlook
- Interior design
- Retail merchandising procedures
- Sales strategy
- Hospitality
- Busser
- Merchandising
- Event visual design
- Restaurant Experience
- Inventory Control
- Team Management
- Microsoft Office
- Computer skills
- Negotiation
- Meal preparation
- In-person customer service
- Making change
- Visual merchandising
- Serving Experience
- PowerPoint
- Greeting customers
- Event scheduling
- Sales
- Organizational skills
- Guest relations
- Problem-solving in customer service
- Logistics coordination
- Computer literacy
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Certification
- Driver's License
- Food Handler Certification
Languages
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Manager
Michael Kors
10.2025 - 10.2026
Assistant Manager
Naples Soap Company
01.2025 - 06.2025
Sales Manager
Carter's
07.2024 - 01.2025
Cleaning condos/Inspector
Wright Pro Cleaning
03.2023 - 10.2025
Produce Manager
Mathews Produce
06.2021 - 07.2024
High school diploma -
Paxton High School