Layne Stipe
Oklahoma City,USA
Summary
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Assistant Manager
Domino's Pizza
Various Locations
- Assisted in daily operations to ensure timely and efficient service delivery.
- Trained team members on food safety protocols and customer service standards.
- Monitored inventory levels, placing orders to maintain stock availability.
- Implemented process improvements that enhanced order accuracy and speed.
- Resolved customer complaints swiftly, ensuring high satisfaction rates.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Hood vent cleaner
GreaseBusters of Oklahoma City
Oklahoma City, OK
10.2022 - 03.2023
- Operated specialized cleaning equipment to ensure optimal performance and safety.
- Maintained cleanliness and sanitation standards across multiple facilities.
Receptionist
The Doghouse Downtown
Oklahoma City, OK
07.2022 - 10.2022
- Worked the front desk of a dog daycare/boarding facility.
- Managed front desk operations, ensuring seamless guest check-in and check-out procedures.
- Handled multi-line phone system, directing calls to appropriate staff efficiently.
- Maintained appointment schedules for grooming and daycare services, optimizing daily workflow.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
Vault Driver
Central Burial Vaults
Oklahoma City, OK
02.2022 - 06.2022
- Operated various types of vehicles to ensure timely and safe transportation of burial vaults.
- Adhered to all safety regulations and protocols during transportation activities.
- Collaborated with team members to coordinate logistics for burial services.
- Managed delivery schedules efficiently to meet service demands and timelines.
Post Sales Associate
Apple
Oklahoma City, OK
03.2021 - 06.2021
- Assisted customers in product selection, providing tailored recommendations to enhance user experience.
- Demonstrated proficiency in Apple software and hardware, resolving technical issues effectively.
- Collaborated with team members to maintain store presentation standards and inventory accuracy.
Salesman
Shoe Dept
DuBois, PA
07.2020 - 09.2020
- Assisted customers in selecting footwear based on needs and preferences.
- Maintained organized and visually appealing merchandise displays to enhance customer experience.
- Processed sales transactions efficiently using point-of-sale systems.
Cashier/Customer Service
Big Lots
DuBois, PA
05.2020 - 07.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with product inquiries and provided exceptional service.
Server/Driver/cook/Manager
Firehouse Pizzeria
DuBois, PA
11.2019 - 02.2020
- Provided exceptional customer service to enhance dining experiences.
- Collaborated with kitchen staff to ensure timely order delivery.
- Trained new team members on menu knowledge and service standards.
- Managed multiple tables efficiently during peak hours to maximize satisfaction.
server
Perkins Restaurants & Bakery
DuBois, PA
06.2019 - 10.2019
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently during peak hours, delivering timely food and beverage orders.
Education
Welding - Trade school
Francis Tuttle Technology Center
Oklahoma City, OK03-2026
High school diploma - undefined
Mustang High School
Mustang, OK05-2008
Skills
- Leadership
- Serving Experience
- Food industry
- Customer service
- Mobile devices
- Food service
- POS
- Dishwashing
- Credit card payment processing
- Phone etiquette
- Tire service
- Processing cash transactions
- Inventory management
- DOT (Department of Transportation) regulations
- Cash handling
- Weight handling in the workplace
- Stick welding
- Pre-cooking preparation
- Fabrication
- Fabrication experience (Less than 1 year)
- Cash register operations
- Safety regulations
- Upselling
- Handling customer exchanges
- Store opening/closing procedures
- Computer operation
- Order taking
- Managing patient records
- Phone communication
- Welding
- Sales transaction processing
- Commercial driving
- Bussing
- Manual transmission
- Sanitation procedures
- Quick service & fast food restaurant
- POS systems
- Sanitation
- Math
- Conflict management
- Administrative experience
- Grocery store
- Ability to follow instructions
- Order picking
- In-home experience
- Cashiering
- Restaurant experience
- Achieving sales targets
- Client interaction via phone calls
- Computer skills
- Outdoor work
- Writing skills
- Food handling
- Food safety management
- Greeting customers
- Load & unload
- Customer inquiry handling
- Teamwork
- Organizational skills
- Retail management
- Typing
- Climbing
- Clear verbal communication
- Mowing
- Courier
- Cooking
- Culinary experience
- Micros POS
- Team development
- Detailing
- Training & development
- Computer literacy
- GPS
- Office experience
- Workplace health and safety regulatory compliance
- Menu item upselling
- Clean workspace maintenance
- Box truck
- Guest services
- Front desk
- Sales
- Food safety
- Basic math
- Retail sales transactions
- Communication Skills
- Truck driving
- Delivery driving
- Time management
- Safe work practices
- Heavy lifting
- Driving
- Door-to-Door Experience
- Attention to detail
- Adhering to traffic regulations
- Management
- Assistant manager experience
- Pet care
- Customer complaint resolution
- Package delivery
- Animal care
- Assembly
- Customer communication
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Operations management
- Customer rapport
- Customer relationship management (CRM)
- Policy enforcement
- Orientation and training
- Sales growth
- Staff development
- Cost control
- Financial management
- Business development
- Multitasking and organization
- Team collaboration
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Scheduling and planning
- Workplace safety compliance
Certification
Driver's License
Languages
English - Fluent
Additional Information
Authorized to work in the US for any employer
Timeline
Hood vent cleaner
GreaseBusters of Oklahoma City
10.2022 - 03.2023
Receptionist
The Doghouse Downtown
07.2022 - 10.2022
Vault Driver
Central Burial Vaults
02.2022 - 06.2022
Post Sales Associate
Apple
03.2021 - 06.2021
Salesman
Shoe Dept
07.2020 - 09.2020
Cashier/Customer Service
Big Lots
05.2020 - 07.2020
Server/Driver/cook/Manager
Firehouse Pizzeria
11.2019 - 02.2020
server
Perkins Restaurants & Bakery
06.2019 - 10.2019
High school diploma - undefined
Mustang High School
Assistant Manager
Domino's Pizza
Welding - Trade school
Francis Tuttle Technology Center