Andrea Stokes
Assistant Manager
Birmingham,AL
Summary
Results-driven Accounting Manager with experience in healthcare services and property management. Expertise in conflict resolution, client engagement, and regulatory compliance. Proven ability in staff training, teller operations management, and loan origination. Strong communication skills support effective leadership and administrative functions across diverse teams.
Overview
1
1
Language
4
4
Certifications
28
28
years of professional experience
Work History
Assistant Manager
Healthcare group services
03.2024 - Current
- My job is to assist and help manage housekeeping and laundry for my manager. Train staff on correct ways of cleaning the facility. Train staff on correct ways of washing and folding linen. Train and assist floor techs on the correct way to clean and scrub floors. To make sure staff is going by the schedule provided.
Property Manager (Work From Home)
Copper Safe Storage
03.2022 - Current
- Handled customer calls, processed payments, and resolved issues with storage units.
Cashier/Customer Service
Walmart
01.2021 - Current
- My job is to scan customer items and receive check cash, or credit card for payment. I also make sure that I give them world class customer service.
Caregiver
Home Instead Senior Care
03.2019 - Current
- I took care of patients. I provided cleaning, bathing, dressing, and transportation to appointments, pharmacy visits, hair appointments, and grocery shopping.
Financial Service Officer
Legacy Community Federal Credit Union
09.2003 - Current
- Managed account openings and closures, processed loan applications, established IRAs, and issued debit cards.
Branch Manager
Legacy Community Federal Credit Union
12.2013 - 07.2018
- Open and Close Branch, coach staff, provide customer service to members, monthly branch audits, meeting monthly sales goals, processing loans, issuing debit cards, wires transfers, making sure staff meet exceed goals monthly ,typing and computer skills and many other duties.
Assistant Manager of Housekeeping and Laundry
Estes Nursing Home
06.1998 - 06.2003
- Hired and terminated staff, scheduled weekly shifts, and ordered supplies to ensure seamless operations.
Education
No Degree - Some College
Lawson State Community College
BirminghamHigh School Diploma -
Parker High School
Birmingham, AL06.1988
High School Diploma - Diploma
A H Parker High School
Birmingham, AL06.1988
Skills
Accounts receivable
Office Management
Workday
Payroll
Operations Management
Interviewing
Negotiation
Financial Management
Data collection
Cash handling
Records management
Medical records
Facility Management
Research
Administrative Experience
ADP
Team Leadership
Filing
Documentation review
Microsoft Dynamics GP
Bank reconciliation
Sales
Underwriting
Human resources
Microsoft Office
Quality Assurance
Accounts payable
Medical terminology
Front desk
Sales Management
Medical office experience
English
Project Coordination
Communication skills
Microsoft Excel
Phone etiquette
Administrative support
Google Suite
Basic Math
Google Docs
Typing
Customer Service
Personal Assistant Experience
Client relations
Account reconciliation
Staff training
Windows
Live chat
Dispute resolution
Driving
Leadership
General ledger accounting
Financial analysis
Human Resources
Financial auditing
Management
Accounts Receivable
Logistics Coordination
Hospital experience
Clerical experience
10 Key Calculator
Auditing
Data entry
Accounting
Journal Entries
Compliance management
Employee Orientation
Cash register
Time optimization
Office management
Microsoft Access
Order entry
Bookkeeping
Operations management
Balance sheet reconciliation
QuickBooks
Training & Development
Word Processing
Office experience
Life Insurance
UCC law
Analysis skills
Client Relations
Proofreading
Conflict Management
Supervising experience
General ledger reconciliation
Office operations
Time Management
Health services
HR management
Recruiting
Operation
Microsoft Outlook
Continuous improvement
Microsoft Word
Leadership skills
Team Collaboration
Financial reporting
Organizational skills
Calendar management
Inventory management
Certification
First Aid Certification
Timeline
Assistant Manager
Healthcare group services
03.2024 - Current
Property Manager (Work From Home)
Copper Safe Storage
03.2022 - Current
Cashier/Customer Service
Walmart
01.2021 - Current
Caregiver
Home Instead Senior Care
03.2019 - Current
Branch Manager
Legacy Community Federal Credit Union
12.2013 - 07.2018
Financial Service Officer
Legacy Community Federal Credit Union
09.2003 - Current
Assistant Manager of Housekeeping and Laundry
Estes Nursing Home
06.1998 - 06.2003
No Degree - Some College
Lawson State Community College
High School Diploma -
Parker High School
High School Diploma - Diploma
A H Parker High School