Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jean Marc Potvin

MOORINGSPORT,LA

Summary

Proven Assistant Manager at Cinemark, adept in multi-tasking and exceptional customer service, significantly improved customer satisfaction and sales through strategic merchandising and prompt complaint resolution. Skilled in verbal communication and upselling techniques, fostering strong relationships with staff and customers alike, ensuring a positive and efficient work environment.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Cinemark
12.2017 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.

Warehouse Worker

Walmart
05.2017 - 12.2018
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 75+ pounds.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
  • Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
  • Streamlined receiving process to minimize idle time, carefully inspecting and sorting incoming shipments.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Education

Bachelor of Science - Microsoft System

Herzing Career
Ottawa On. Canada
08-1990

High School Diploma -

Andree Laurendeau
Canada
06-1988

Skills

  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Verbal/written communication
  • Sales expertise
  • Upselling
  • Building rapport
  • Point of sale operation
  • Sales trends
  • Organization
  • Upselling techniques

Timeline

Assistant Manager

Cinemark
12.2017 - Current

Warehouse Worker

Walmart
05.2017 - 12.2018

Bachelor of Science - Microsoft System

Herzing Career

High School Diploma -

Andree Laurendeau
Jean Marc Potvin