Years of Professional experience
AdriAnna Bush
Birmingham,AL
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Well-regarded Advisor highly effective at analyzing data and trends to make timely, useful and effective recommendations. Well-versed in operating in complex, dynamic environments under restricted deadlines. Prepared to leverage 12 years' experience to take on new position with a diversified and innovative company.
Overview
12
12
Work History
Advisor
Concentrix
11.2019 - Current
- Produced detailed reports outlining key issues and proposed solutions.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes. Managed over 50 calls and emails per day.
- Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
- Planned, developed and implemented strategies to convey information with key decision makers.
Account Manager
Accenture Temp.
Work From Home
Aug.2021 - Feb.2022
- Familiarity with quality standards and processes to follow federal, state and local regulations
- Compute, classify, and record numerical data to keep financial records complete.
- Resolved concerns with products or services to help with retention and drive sales.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Quickbooks/Payroll specialist
Concentrix
11.2019 - 11.2021
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.
- Collaborating with customers, third party institutions and other team members to resolve billing inconsistencies and errors
- Assisting recording and maintaining business' financial transactions, such as purchases, expenses, sales revenue.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Documented procedures, identified areas to improve internal controls and gain additional efficiencies and implemented policy changes.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
Bank Teller
Wells Fargo
01.2017 - 06.2019
- Organized effective shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models
- Coached staff on strategies to enhance performance and improve customer relations
- Maintained knowledge of company products and services to effectively resolve complaints and concerns
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff
- Took full advantage of up sell opportunities with new and potential customers, resulting high amount in revenue.
Education
Associate of Science - Applied Psychology
Jefferson State Community College
Birmingham, AL05.2024
Skills
- Interpersonal Communication Skills
- Software Troubleshooting
- Advising and Coaching
- Human resources best practices
- Product and service knowledge
- Strategy development
- Operational Processes
- Brand management
- Sales transaction processing
- Strategic sales
- Customer Relationship Management
- Issue Resolution
Timeline
Account Manager
Accenture Temp.
Aug.2021 - Feb.2022
Advisor
Concentrix
11.2019 - Current
Quickbooks/Payroll specialist
Concentrix
11.2019 - 11.2021
Bank Teller
Wells Fargo
01.2017 - 06.2019
Associate of Science - Applied Psychology
Jefferson State Community College