Summary
Overview
Work History
Education
Skills
Timeline
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Adrianna Cole

Toledo,Ohio

Summary

Adept at enhancing patient experiences through exceptional care and efficient management, I leveraged my expertise in HIPAA compliance and compassionate communication at Sylvan Lakes Family Physicians. By implementing a digital filing system, I significantly improved office efficiency, contributing to a 20% increase in patient satisfaction. My ability to blend medical knowledge with empathetic patient interactions sets me apart.

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Medical Assistant

Sylvan Lakes Family Physicians
07.2022 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Prepared lab specimens for diagnostic evaluation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Taught patients about medications, procedures, and care plan instructions.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Measured patient pulse oximetry.
  • Measured patient spirometry.

Hostess

Olive Garden
02.2019 - 07.2022
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Provided patrons with estimated waiting times during peak service hours.
  • Opened and closed seating sections according to volume of guests.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Delivered pick-up and curbside orders to guests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Advised customers about special offerings and menu items to help drive sales.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

To-Go Specialist

Olive Garden
02.2019 - 07.2022
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Handled cash transactions accurately, maintaining accountability for daily sales receipts.
  • Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
  • Adapted quickly to new technology platforms for online ordering and delivery services integration.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
  • Maintained a clean and inviting pickup area, contributing to a positive customer experience.
  • Reduced wait times for customers, prioritizing timely food preparation and packaging.
  • Enhanced customer satisfaction by providing efficient and accurate order processing.
  • Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
  • Streamlined to-go operations, implementing an organized system for tracking orders.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
  • Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
  • Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within the pick-up area.
  • Increased repeat business by consistently providing friendly and attentive service.
  • Contributed positively towards team goals through effective communication between front-of-house staff members and the kitchen team.
  • Supported overall restaurant cleanliness by adhering to sanitation guidelines when handling food items and packaging materials.
  • Contributed to sales growth by upselling menu items when taking orders from customers.
  • Implemented system for tracking orders more efficiently, significantly reducing wait times for customers.
  • Managed customer inquiries and complaints, ensuring satisfaction with prompt and courteous service.
  • Maintained clean and organized work area, contributing to pleasant dining environment for to-go customers.
  • Enhanced customer experience by accurately taking and processing orders in fast-paced environment.
  • Resolved challenging customer service situations with diplomacy, retaining customer loyalty in difficult circumstances.
  • Adapted quickly to menu changes and special promotions, accurately conveying information to customers.
  • Boosted repeat customer rates by providing consistently excellent service and engaging positively with patrons.
  • Fostered positive relationship with regular customers, recognizing their preferences and ensuring personalized service experience.
  • Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
  • Monitored and replenished supplies in to-go area, ensuring uninterrupted service during busy periods.
  • Coordinated with delivery services to ensure orders were dispatched accurately and efficiently, enhancing delivery satisfaction.
  • Provided training to new hires on POS system and customer service protocols, raising team's overall performance standards.
  • Facilitated team-oriented atmosphere, encouraging cooperation among staff to enhance overall service quality.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Processed customer payments and balanced cash drawers.
  • Utilized POS system to receive and process food and beverage orders.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Cleaned and organized kitchen, dining and service areas.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Adjusted food preparation methods in accordance with customer requests.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Observed diners to respond to additional requests and determine when meal completed.

Server

Olive Garden
02.2019 - 07.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Streamlined order-taking process to minimize wait times for diners.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

Whiter High School

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital sign monitoring
  • Direct patient care
  • Clinical documentation
  • Patient-focused care
  • Data entry
  • Phlebotomy
  • Reliable team player
  • Procedure assistance
  • Electronic health records
  • Compassionate
  • CPR
  • Immunization administration
  • Phlebotomy techniques
  • Patient assessments
  • Laboratory specimen collection
  • Professionalism and ethics
  • Maintaining confidentiality
  • Appointment setting
  • Compassionate caregiver
  • Medical records management
  • Patient care coordination
  • Patient flow management
  • Sterilization techniques
  • First aid
  • Medical supply inventory
  • Equipment sterilization
  • Medical office administration
  • Complex Problem-solving
  • Trustworthy companion
  • Patient relations
  • Adaptable
  • Patient management
  • Inventory and supply management
  • Prioritizing stat orders
  • Inventory management
  • Professional bedside manner
  • Payment collection
  • Monitoring patient progress
  • Diagnostic procedures
  • Healthcare software proficiency
  • Indirect patient care
  • Reliable transportation
  • Conflict resolution
  • Companionship and emotional support
  • Family education

Timeline

Medical Assistant

Sylvan Lakes Family Physicians
07.2022 - Current

Hostess

Olive Garden
02.2019 - 07.2022

To-Go Specialist

Olive Garden
02.2019 - 07.2022

Server

Olive Garden
02.2019 - 07.2022

Whiter High School

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