ADRIANNA DE LA FLOR
9016 Brian Way Cir, Apt 1305, Benbrook,TX
Summary
Exceptional customer care professional with strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, inventory management, and cash handling with friendly and approachable demeanor. Consistently recognized for maintaining clean and efficient work environment, and contributing to team success.
Overview
5
5
years of professional experience
Work History
Account Executive
Certified Payments
Fort Worth, TX
02.2023 - Current
- Developed and maintained strong client relationships, ensuring high levels of customer satisfaction.
- Managed sales presentations and product demonstrations to effectively showcase payment solutions.
- Collaborated with cross-functional teams to streamline onboarding processes for new clients.
- Streamlined internal processes for customer relationship management, significantly reducing response times to client inquiries.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
Barista
Summer Moon Coffee
Fort Worth, TX
01.2022 - 02.2023
- Prepared high-quality espresso beverages with precision and attention to detail.
- Maintained cleanliness and organization of workspace to ensure efficient operations.
- Provided exceptional customer service, addressing inquiries and fostering positive experiences.
- Assisted in training new baristas on beverage preparation and customer interaction techniques.
- Developed and maintained strong relationships with regular customers, enhancing customer loyalty.
- Monitored inventory levels, ensuring timely restocking of coffee supplies and equipment maintenance.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
Gallery Host
Springhill Suites By Marriott
Fort Worth, TX
11.2020 - 10.2021
- Greet & welcome guest, register, and assign rooms to guests of hotels.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Make and confirm reservations.
- Operated espresso machines and brewing equipment to prepare high-quality beverages for the guest in the morning.
- Crafted unique cocktails and beverages to enhance guest experience and satisfaction.
- Keep records of room availability and guests' accounts, manually or using computers. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Compute bills, collect payments, and make change for guests.
- Record guest comments or complaints, referring customers to managers as necessary.
- Transmit and receive messages, using telephones or telephone switchboards.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
Education
High School Diploma -
Diamond Hill-Jarvis
Fort Worth, TX06-2016
Skills
- Customer Service Professional
- Managing Schedules and confirming appointments
- Strong Organizational and time management skills
- Establishing rapport with guest
- Exceptionally skilled at using OPERA, FOSSE & ONQ systems
- Attention to detail
- Team player
- Beverage preparation
Timeline
Account Executive
Certified Payments
02.2023 - Current
Barista
Summer Moon Coffee
01.2022 - 02.2023
Gallery Host
Springhill Suites By Marriott
11.2020 - 10.2021
High School Diploma -
Diamond Hill-Jarvis