Adrianna Enriquez

Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Address customer complaints and mitigate dissatisfaction by employing timely and on-point solutions.
• Take payment information and other pertinent information such as addresses and phone numbers to place orders.
• Achieve high satisfaction rating through proactive one-call resolutions of customer issues.
• Resolve concerns with products or services to help with retention and drive sales.
• Create tickets to escalate customer issues, monitor progress on escalated issues and aid in resolution.
• Create learning aids, email communications for peers and team members to aid in efficiency of performing job duties.

• Managed over 60 calls per day from agents to assist with technical support, billing, order entry, and account corrections
• Managed over 60 chat assists from agents per day with technical support, billing, order entry, and account corrections as well as resolved escalated customer service inquiries and complaints to maintain satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Educated customers on company policies, products, and procedures, and delivered high level of customer service.
• Consistently met personal metrics set by company
• Took escalated customer interactions, and prevented corporate escalations when possible.
• Created tickets to escalate customer issues, monitored progress on escalated issues and aided in resolution.
• Created learning aids and email communications for peers and team members to aid in efficiency in performing job duties.
• Coached new team members on service techniques and provided scoring through quality assurance program.

• Served bakery customers daily with professional and effective customer service
• Packaged and labeled baked goods with accurate descriptions and ingredients.
• Carefully and attentively took customer orders by phone and in person
• Effectively prepped, stored, rotated, and stocked product
• Recruited, hired and trained staff of efficient, hardworking associates
• Opened and Closed bakery
• Established and maintained positive vendor relationships
• Maintained and controlled inventory of baked goods, packaging, and coffee products.
• Replenished and rotated food items, following correct food cooling and storage procedures.
• Updated customer orders from start to finish in accurate and timely manner.
• Managed work flow to exceed quality service goals
• Maintained up to date knowledge of product and service changes
• Strong leader of customer support staff
• Aligned inventory processes with demand projections to maximize organizational and budget efficiency.