Alexus Collay

Managed over 100 daily inbound calls, providing comprehensive support for financial products.

Utilized customer service skills to interpret needs and deliver actionable insights.

Navigated multiple computer systems efficiently, demonstrating adaptability in dynamic environments.

Excelled in both independent and collaborative settings to achieve team goals.

Adhered to all regulatory and departmental practices with meticulous attention.

Took ownership of customer interactions, responding with respect and empathy.

• Delivered exceptional service to Apple customers by identifying needs and presenting suitable products.
  Maintained up-to-date knowledge of Apple’s offerings, purchase options, and sales processes.
  Supported peers by sharing expertise on Apple products and assisting with ownership opportunities.
  Ensured accuracy in all tasks while adhering closely to company guidelines.
  Provided customer service across various store areas as needed.
  Fostered an inclusive environment by respecting diverse perspectives and promoting curiosity.
  Demonstrated commitment to Apple’s values of inclusion and diversity in daily interactions.

• Supported various online booking tools while maintaining in-depth knowledge of multiple websites.
• Acted as a customer advocate by addressing travel-related inquiries and implementing long-term solutions.
• Facilitated collaboration with internal teams to ensure accuracy in troubleshooting and issue resolution.
• Monitored agent errors and escalations, updating tracking databases to improve operational efficiency.

• Oversaw daily operations to ensure efficient store functionality, including opening, closing, and staffing procedures.
• Led and trained associates to uphold company standards and enhance team performance.
• Coached and motivated team members by fostering a positive environment and providing constructive feedback.
• Managed employee schedules and workload to optimize staffing levels and task assignments.
• Addressed employee concerns to promote fair treatment and maintain a respectful workplace.