YABNELIS TORRES FUENTES
Orlando,FL
Overview
5
5
years of professional experience
Work History
Credit Card Customer Service Account Specialist I
JPMorgan Chase
Heathrow, FL
01.2024 - Current
- Manages a high volume of inbound calls, delivering comprehensive support for financial products.
- Utilizes customer service expertise to interpret needs, and deliver continuous insights.
- Navigates multiple computer systems with efficiency, demonstrating adaptability, and resilience.
- Excels both independently and collaboratively, driving team success and achieving goals.
- Follows all regulatory and departmental practices and procedures diligently.
- Takes ownership of each customer interaction while treating them with respect, and responding with empathy.
Driver
Uber
Orlando, FL
01.2022 - 12.2023
- 4.98 rating by keeping vehicle clean and delivering excellent service
- Communicated with passengers and transported them to and from destinations, ensuring followed navigational directions from GPS in a safety manner, while handling all unforeseen circumstances.
- Load and unload luggage, creating warm conversations and good experiences
- Helped elderly and disabled passengers enter and exit vehicle
Manager
Walmart
Kissimmee, FL
02.2020 - 10.2021
- Coached and motivated team, driving sales and delivering exceptional customer service
- Supervised and monitored over 20 bakery/deli employees
- Examined and inspected stock items defects and reported any damage for insurance
- Ensure customer satisfaction by greeting and answering their questions
- Tour area to ensure it meets our customer's expectations
- Work hand-in-hand with team associates to get the job done and provide quality services
- Prepare and plan for upcoming events that will impact my area
- Ability to communicate, take direction at all levels, and turn it into action
Education
Bachelor's Degree | Criminal Justice
National University College
07-2018
Skills
- Leadership and the speed to learn, and acquire new knowledge
- Ability to multitask using a computer and simultaneously provide customer support, with proficiency in Spanish and English
- Data gathering and keyboarding proficiency
- Attention to details
- Passion for helping people by solving problems, presenting, and explaining solutions, time management, and excellent communication; comfortable in a fast-paced, consistently changing environment
- Time management and excellent communication
- Comfortable in a fast-paced, consistently changing environment
Timeline
Credit Card Customer Service Account Specialist I
JPMorgan Chase
01.2024 - Current
Driver
Uber
01.2022 - 12.2023
Manager
Walmart
02.2020 - 10.2021
Bachelor's Degree | Criminal Justice
National University College
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