Adrianna Franzese
Selden,NY
Summary
Community health student with customer service, leadership, and training experience in fast-paced food service settings. Known for clear communication, organization, and teamwork while supporting daily operations, creating positive guest experiences, and contributing to child and family health interests through people-centered work.
Overview
4
4
years of professional experience
Work History
Team Member / Trainer
Chick-fil-A
Port Jefferson, NY
10.2023 - Current
- Trained and supported team members, fostering skill development and teamwork.
- Delivered friendly and efficient customer service, contributing to positive dining experiences in fast-paced restaurant environment.
- Support teamwork and daily operations while managing multiple responsibilities.
- Assist with drive-thru operations, including preparing drinks and desserts, processing orders, and operating the register.
- Organized workspace for customers and team members to improve comfort and streamline operations.
Hostess
Kumo Sushi & Steakhouse
07.2022 - 09.2023
- Welcomed guests, contributing to a welcoming atmosphere and enhancing the overall dining experience.
- Coordinated seating arrangements and guest flow to optimize service efficiency.
- Facilitated communication between customers and restaurant staff to ensure smooth service operations.
- Enhanced organizational and multitasking abilities in a fast-paced environment.
Education
Bachelor of Science - Community Health, Allied Health
SUNY Cortland
Cortland, NY05-2027
Skills
- Customer service
- Operational efficiency
- Time management and multitasking
- Fast-paced adaptability
- Teamwork and collaboration
- Communication and interpersonal skills
- Leadership and management
- Conflict management
- Customer engagement
- Empathy building
LEADERSHIP & INVOLVEMENT
- Best Buddies
- Participated in a program focused on inclusion, friendship, and building meaningful connections.
- Developed an appreciation for inclusion, communication, and supporting individuals with different needs.
- Varsity Leaders
- Served as a captain and president of the club, and helped encourage teamwork, accountability, and positive participation.
- Demonstrated leadership, communication, and collaboration skills.
Timeline
Team Member / Trainer
Chick-fil-A
10.2023 - Current
Hostess
Kumo Sushi & Steakhouse
07.2022 - 09.2023
Bachelor of Science - Community Health, Allied Health
SUNY Cortland