Adrianna Fuentes
Houston,TX
Summary
Dynamic tax professional with extensive experience at Ritchie Bros, specializing in tax regulations and compliance auditing. Proven track record of enhancing customer satisfaction through effective relationship management and thorough document review. Recognized for maintaining accurate records and supporting successful audits, ensuring compliance with evolving tax legislation.
Overview
4
4
years of professional experience
Work History
Tax Clerk
Liberty County Tax Office
Liberty, Texas
04.2025 - Current
- Addressed taxpayer inquiries on tax forms and regulations, ensuring clarity and compliance.
- Verified submitted documents for accuracy and compliance with regulations, enhancing processing efficiency.
- Maintained accurate records of taxpayer information and transactions.
- Organized documentation for audits, facilitating thorough review and compliance.
- Maintained up-to-date knowledge of current tax legislation and regulatory updates.
Customer service representative/Tax specialist
Ritchie Bros
Humble, Tx
11.2023 - 04.2025
- Managed tax planning initiatives to minimize liability.
- Guided customers through tax-related inquiries, ensuring compliance with regulations.
- Following State laws and regulations.
- Uploading tax documents
Office Coordinator/Receptionist
Ritchie Bros
Humble, Tx
06.2023 - 11.2023
- Manage large amounts of incoming phone calls.
- Process customer accounts, take payments and file documentation.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Identify and assess customer needs to achieve satisfaction.
- Keep records of customer interactions.
- Support team in Pre-Sale for auction planning and preparation with vendors, catering food ordering necessary supplies, hotel reservations and assisting the title department with data entry.
- Support team with Post-Sale creating invoices, noting tax requirements on customer accounts and mail out of titles.
- Developed new business opportunities by researching and reaching out to prospective clients.
- Oversaw the organization and tracking of parcel shipments to maintain efficient operations.
Customer service representative/Title clerk
Ritchie Bros
Humble, Tx
06.2022 - 06.2023
- Supported customers in acquiring temporary plates and managed title processing.
- Handled money, assisted customers in buying and selling at auction to facilitate transactions.
- Balanced accounts for customer service managers using Excel to ensure accuracy.
- Educated team members on vehicle title handling to enhance compliance and understanding.
Education
Basics - Baytown, Tx
Lee College
Baytown, Tx08.2020
Diploma - Dayton, Tx
Dayton High School
Dayton, Tx05.2019
Skills
- Tax preparation
- Tax strategy
- Tax regulations
- Compliance auditing
- Document review
- Record keeping
- Client communication
Timeline
Tax Clerk
Liberty County Tax Office
04.2025 - Current
Customer service representative/Tax specialist
Ritchie Bros
11.2023 - 04.2025
Office Coordinator/Receptionist
Ritchie Bros
06.2023 - 11.2023
Customer service representative/Title clerk
Ritchie Bros
06.2022 - 06.2023
Basics - Baytown, Tx
Lee College
Diploma - Dayton, Tx
Dayton High School