Jorge Hernandez
Austin,TX
Summary
Results-driven professional with experience at the IRS, excelling in tax preparation and customer service. Proven ability to enhance processes and troubleshoot software issues. Adept at inventory management and maintaining organization, ensuring efficient operations and high-quality service delivery. Committed to continuous improvement and collaboration in diverse team environments.
Overview
1
1
year of professional experience
Work History
Tax Clerk
IRS
Austin, TX
02.2024 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Conducted testing of software and systems to ensure quality and reliability.
- Completed day-to-day duties accurately and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
Receiving Unloader
Federal Express
Austin, Texas
04.2024 - 12.2024
- Assisted with loading customer orders onto delivery truck when necessary.
- Utilized radio frequency scanners to keep track of inventory levels throughout the day.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Completed daily reports summarizing activities performed within the receiving department.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Ensured safe handling of hazardous materials during unloading process.
Education
Bachelor of Arts - Business Administration
Everest College
05-2008
Certificate of Technical Studies -
Howard College
Big Spring, TX05-2003
High School Diploma -
HOME HANNA HIGH
Brownsville 06-1999
Skills
- Tax preparation
- Data analysis
- Software testing
- Inventory management
- Customer service
- Process improvement
- Organizational skills
- Organization skills
References
References available upon request.
Timeline
Receiving Unloader
Federal Express
04.2024 - 12.2024
Tax Clerk
IRS
02.2024 - Current
Bachelor of Arts - Business Administration
Everest College
Certificate of Technical Studies -
Howard College
High School Diploma -
HOME HANNA HIGH
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