Adrianna Hall
Olathe,KS
Summary
Achieved high customer satisfaction through effective resolution of inquiries and concerns. Managed schedules to optimize service delivery and improve team workflow.
Overview
7
7
years of professional experience
Work History
Front Of House Manager
Austins Bar and Grill
Olathe
08.2025 - Current
- Directed front-of-house and back-of-house operations to optimize service delivery.
- Facilitated guest welcome, monitored dining experience quality, and addressed complaints promptly.
- Directed recruitment, training, scheduling, and leadership of a team exceeding 50 service and kitchen employees.
- Tracked stock levels and ordered front-of-house supplies, menus, and service items while maintaining vendor relationships.
- Monitored labor costs to support budget management. Assisted in reducing food waste to improve operational efficiency. Helped achieve weekly budget goals through resource management.
- Coordinated with the kitchen and back-of-house managers to ensure fast ticket times and smooth service flow.
- Executed cash handling procedures, including register balancing, processing refunds, and distributing tips among staff.
- Assisted team members in executing tasks and provided immediate feedback during operations. Facilitated pre-shift meetings to align team objectives and expectations.
- Monitored dining area to ensure exceptional guest experiences and maintain high food quality standards.
- Resolved customer complaints and service issues with efficiency and professionalism.
- Identified maintenance issues and coordinated with appropriate repair companies for service execution.
- Supported operational efficiency during peak hours by assisting behind the bar and managing the expo line.
Server
Austins Bar and Grill
Olathe
10.2023 - 08.2025
- Engaged with guests upon arrival, providing assistance with menu choices and highlighting daily specials.
- Coordinated simultaneous management of 5 to 8 table sections, ensuring efficient service delivery during peak hours.
- Executed cash and credit card transactions with precision utilizing point-of-sale system.
- Coordinated efforts of bussers, hosts, and kitchen staff to streamline table turnover processes and expedite food service.
Esthetician and Receptionist
Xiphium Salon
Leawood
10.2019 - 11.2024
- Delivered personalized skincare solutions through administration of custom facials, chemical peels, dermaplaning, hydra facials, and waxing services to enhance client satisfaction.
- Analyzed client skin conditions and aspirations to develop tailored treatment strategies and home-care routines.
- Advised clients on selection and purchase of professional skincare products.
- Nurtured customer loyalty by providing personalized service and ensuring timely follow-up communications.
- Executed thorough sanitation of tools, equipment, and treatment rooms in compliance with state board regulations.
- Engaged with clients daily, ensuring a premium experience through personalized refreshments and a sophisticated ambiance.
- Oversaw appointment scheduling for 10+ stylists utilizing salon booking software to enhance daily revenue generation.
- Executed cash and credit card transactions using point-of-sale system.
- Maintained cleanliness and organization of front desk waiting area and retail product displays.
- Managed incoming calls with professionalism, coordinating stylist schedules and providing detailed information on hair treatment pricing and salon hours.
- Executed outbound confirmation and follow-up calls to ensure client satisfaction.
Education
Esthetics Certification - undefined
Entourage Institute Of Beauty and Esthetics
Overland Park06.2022
Skills
- Assisted in building strong customer relationships
- Supported organizational initiatives to enhance efficiency
- Managed time effectively to meet deadlines
- Helped resolve problems through collaborative efforts
- Coordinated multiple tasks to ensure smooth operations
- Maintained attention to detail to uphold quality standards
- Adapted to changing circumstances and requirements
- Facilitated decision-making processes to achieve desired outcomes
- Communicated effectively with team members and clients
Timeline
Front Of House Manager
Austins Bar and Grill
08.2025 - Current
Server
Austins Bar and Grill
10.2023 - 08.2025
Esthetician and Receptionist
Xiphium Salon
10.2019 - 11.2024
Esthetics Certification - undefined
Entourage Institute Of Beauty and Esthetics