Jennifer Forst
Lakeville,MN
Summary
Enthusiastic and driven leader with expertise in guest relations and staff management. Eager to learn, grow and be challenged daily in any setting. Excelled in fostering teamwork, communication and enhancing guest and staff retention through innovative strategies. Skilled in conflict resolution, ensuring positive outcomes for guests and staff. Demonstrated ability to build strong relationships, driving significant improvements in guest satisfaction and team morale.
Overview
8
8
years of professional experience
Work History
Front of House Manager
Chianti Grill
01.2020 - Current
- Collaborated with back-of-house management in order to maintain seamless communication between staff, ensuring a smooth dining experience for guests.
- Created a positive work environment for staff by demonstrating leadership and high levels of support.
- Fostered and encouraged open communication with all staff.
- Developed strong relationships with guests, ensuring all guests feel seen, valued, and heard.
- Implemented consistent cleaning practices and maintenance to ensure a clean, sanitary and welcoming front of house.
- Hiring, training, and scheduling of Server Assistants and Host Staff.
- Managed financial responsibilities.
- Collaborated and communicated with the management team on a daily basis.
- Formed relationships with vendors in order to provide the restaurant with quality products at the best prices.
Special Education Paraprofessional
Lake Marion Elementary
12.2016 - 05.2023
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques.
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
Education
Bachelor of Arts - Education
Western Governors University
Salt Lake City, UT05.2023
Skills
- Creativity in relation to retention with new and existing guests
- Effective proactive and reactive strategies in conflict resolution
- Ability to think look through multiple lenses when problem solving
- Time management to increase efficiency and productivity
- High staff retention through courageous conversations, team building, and motivational practices
- Diligent and consistent practices of inventory and financial management with high accuracy
- Building lasting relationships with vendors and community members
Timeline
Front of House Manager
Chianti Grill
01.2020 - Current
Special Education Paraprofessional
Lake Marion Elementary
12.2016 - 05.2023
Bachelor of Arts - Education
Western Governors University
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