Adrianna Hinojos
Lubbock,TX
Summary
Customer-focused retail leader with hands-on experience building trust, resolving customer concerns, coaching associates, and keeping fast-paced operations running smoothly. Known for reliability, integrity, clear communication, and the ability to quickly learn new systems. Brings strong relationship-building, follow-through, and service skills to an insurance sales role.
Overview
6
6
years of professional experience
Work History
Digital Team Lead
Walmart Neighborhood Market
Lubbock, TX
01.2020 - Current
- Lead daily digital fulfillment operations for pickup and delivery while maintaining a strong customer experience.
- Coach associates through daily huddles, clear expectations, productivity goals, and ongoing accountability.
- Support staffing, hiring, scheduling, training, and associate development in partnership with store leadership.
- Resolve customer concerns professionally and use each interaction to build trust, loyalty, and confidence.
- Coordinate workload across multiple departments to support changing store priorities and service deadlines.
- Selected to lead in-stock execution during a major store remodel, overseeing daily resets and presentation standards.
- Served as a go-to resource for remodel technology and systems, helping ensure smooth project execution.
Education
High School Diploma -
Lubbock-Cooper High School
Skills
- Customer Relationships
- Sales Support
- Customer Retention
- Team Leadership
- Coaching & Development
- Communication
- Problem Solving
- Time Management
- Technology Systems
- Adaptability
- Operational Execution
- Customer Issue Resolution
Career Highlights
- Promoted into leadership after progressing through Digital Fulfillment, Fuel Operations, and Front-End Customer Service.
- Trusted by senior leadership with critical remodel responsibilities and operational initiatives.
- Recognized for dependability, integrity, and the ability to quickly master new systems and processes.
- Built a reputation as one of the store's most capable leaders through consistency, ownership, and follow-through.
Timeline
Digital Team Lead
Walmart Neighborhood Market
01.2020 - Current
High School Diploma -
Lubbock-Cooper High School