Gabriella Jeske
Massillon,OH
Summary
Dynamic Digital Team Lead at Walmart with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in coaching and mentoring, I implemented process improvements that streamlined workflows and reduced discrepancies. Recognized for strong conflict resolution abilities, I fostered a collaborative environment that drove team performance and productivity.
Overview
2026
2026
years of professional experience
Work History
Digital Team Lead
Walmart
- Led team to achieve operational goals, enhancing productivity and efficiency in daily workflows.
- Trained new associates on company policies, safety procedures, and customer service standards.
- Implemented process improvements that streamlined inventory management and reduced discrepancies.
- Coordinated schedules and assignments to ensure optimal staffing levels during peak hours.
- Monitored performance metrics, providing feedback to team members for continuous improvement.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Front End Team Lead
Walmart
Canton, OH
09.2022 - 07.2025
- Led front-end development team to enhance user experience and site performance.
- Collaborated with cross-functional teams to streamline project workflows and improve efficiency.
- Mentored junior developers, fostering skill development and knowledge sharing within the team.
- Implemented best practices in coding standards and design principles for web applications.
- Kept high average of performance evaluations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Snack Bar Attendant
Eetcafe De Stelle
Stellendam Z-H Netherlands
06.2003 - 09.2018
- Managed snack preparation and delivery processes to uphold food safety regulations.
- Managed cash register functions to facilitate seamless transactions and maintain optimal cash flow.
- Upheld hygiene standards by maintaining cleanliness and order in snack bar area to promote customer safety.
- Assisted customers with menu selections, providing excellent customer service.
- Collaborated with team members to optimize workflow during peak hours.
- Trained new staff on operational procedures and best practices for efficiency.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Delivered exceptional customer service by attending to individual needs and preferences.
- Balanced multiple responsibilities simultaneously while maintaining excellent attention-to-detail in all aspects of the Snack Bar Attendant role.
- Handled cash transactions accurately, maintaining accountability for daily revenue totals.
- Enhanced customer satisfaction by providing timely and accurate snack bar services.
- Trained new employees on proper food handling techniques and customer service best practices, contributing to improved team performance.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Streamlined snack bar operations for increased efficiency and reduced waste.
- Assisted in menu development, resulting in improved sales and customer satisfaction.
- Implemented portion control measures, reducing food costs without compromising quality or guest satisfaction.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Used cash register to tender change and process cash and credit card payments.
- Prepped food items for later use to save staff time during busy hours.
- Maintained clean, organized workspace according to operational standards.
- Cooked and packaged large batches of food prepared to order or kept hot until needed.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
- Prepared and built Type food items according to standardized recipes and directions.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Documented customer orders and conveyed special requests to kitchen staff.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared salads, soups and sandwiches for customers.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Front End Cashier
Walmart
Massillon, OH
10.2019 - 09.2022
- Processed customer transactions accurately using point-of-sale system.
- Assisted customers with inquiries and product location to enhance shopping experience.
- Maintained cleanliness and organization of checkout area for efficient workflow.
- Collaborated with team members to ensure timely restocking of merchandise.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Trained new cashiers on operational procedures and store policies.
- Monitored inventory levels at checkout lanes to minimize stockouts and delays.
- Implemented best practices for cash handling, improving accuracy and reducing discrepancies.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
- Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
- Processed returns and exchanges efficiently, adhering to store policies while prioritizing customer satisfaction.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Operated multiple types of payment terminals confidently, enabling diverse payment options for patrons.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when necessary.
- Operated lottery terminal, following all regulatory requirements and procedures.
- Enhanced team morale by maintaining positive attitude and encouraging peers during busy periods.
- Conducted price checks for customers to expedite checkout process.
- Ensured age-restricted products were sold in compliance with legal standards, protecting store from liability.
- Managed cash drawer with accuracy, ensuring all transactions were accounted for at end of day.
- Trained new cashiers in POS system usage and customer service best practices, enhancing team efficiency.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
VMBO Groen
Middelharnis Z-H Netherlands Skills
Attention to detail
- Customer service
- Problem-solving skills
- Listening skills
- Cash counting
- Cash handling
- Relationship building and management
- Cash register operation
- Cash handling accuracy
- Team supervision
- Checkout monitoring
- Credit returns processing
- Refunds processing
- Fluent in [language] and [language]
- Active listening
Conflict resolution
Customer focus
Coaching and mentoring
Workplace safety
Customer relations
Active listening
Customer service
Multitasking
Computer skills
Leadership
Verbal and written communication
Languages
Dutch
Native or Bilingual
English
Full Professional
Timeline
Front End Team Lead
Walmart
09.2022 - 07.2025
Front End Cashier
Walmart
10.2019 - 09.2022
Snack Bar Attendant
Eetcafe De Stelle
06.2003 - 09.2018
Digital Team Lead
Walmart
High School Diploma -
VMBO Groen