KENYETTA DOUGLAS
Monroe,VA
Summary
Results-oriented professional with a proven track record in driving operational excellence and business growth. Inspiring and leading high-performing teams to exceed targets and customer expectations. Experienced in developing and executing strategic plans to optimize workflow and improve processes. Skilled in data analysis, problem-solving, process improvement, and project management using software tools like Microsoft Office to drive efficiency and effectiveness. Quick learner with strong problem-solving skills, open to relocation opportunities anywhere.
Overview
7
7
years of professional experience
Work History
Digital Team Lead
Walmart
03.2025 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Digital Associate
Walmart
04.2023 - 03.2025
- Achieved and frequently exceeded departmental and personal sales objectives.
- Fostered high-level customer service and satisfaction to drive loyalty.
- Assisted with collection, loading, and acceptance of payment for pick-up and delivery orders.
Team Lead
Walmart
03.2020 - 03.2023
- Communicating with others
- Team management
- Exceeding company metrics
- Perform customer service
Cashier/Customer Service
Walmart
07.2018 - 04.2020
- Perform customer service
- Ring up groceries
- Fast and friendly service
Education
Master's degree - Cybersecurity
Liberty University
Lynchburg, VA05.2025
Bachelor's degree - Computer Science
Liberty University
Lynchburg, VA05.2023
Skills
- Risk Assessment
- Microsoft 365
- Workday
- Leadership
- Linux
- SQL
- Workload Delegation
- Microsoft Visual Basic
- IT
- Information security
- Windows
- Microsoft Excel
- Customer service
- Data analysis skills
- Computer skills
- Computer networking
- Attention to detail
- Customer focus
- Influencing skills
- Customer support
- IT troubleshooting
- Analytical thinking
- Time management
- Team collaboration and leadership
- Critical thinking
- Decision-making
Timeline
Digital Team Lead
Walmart
03.2025 - Current
Digital Associate
Walmart
04.2023 - 03.2025
Team Lead
Walmart
03.2020 - 03.2023
Cashier/Customer Service
Walmart
07.2018 - 04.2020
Bachelor's degree - Computer Science
Liberty University
Master's degree - Cybersecurity
Liberty University
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