Allison Ramsey
Silex,MO
Summary
Dynamic Digital Team Lead with proven strengths in coaching, conflict resolution, and customer focus. Committed to enhancing service delivery and team productivity through strategic planning and effective performance monitoring.
Overview
5
5
years of professional experience
Work History
Digital Team Lead
Walmart
Troy, MO
05.2023 - Current
- Led team in daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new associates, fostering a collaborative work environment.
- Coordinated scheduling and task assignment to optimize team productivity.
- Monitored performance metrics, identifying areas for improvement and development.
- Resolved customer complaints efficiently, maintaining high service standards.
Customer Sales Assistant
Superior Home Products
Wentzville, MO
02.2021 - 10.2024
- Assisted customers with product selection and inquiries to enhance satisfaction.
- Processed sales transactions accurately using POS systems to ensure smooth
- Collaborated with team members to improve service delivery and resolve issues promptly.
- Processed sales transactions accurately using POS systems to ensure smooth operations.
- Analyzed customer feedback to identify trends and enhance service strategies effectively.
- Implemented best practices for customer interactions, resulting in improved loyalty and retention rates.
Education
Bachelor of Science - Business Administration And Management
Missouri Baptist University
St. Louis, MO04-2018
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Schedule management
- Regulatory compliance
- Relationship building
- Deadline management
- Employee training
- Strategic planning
- Risk management
- Teamwork and collaboration
- Team supervision
Timeline
Digital Team Lead
Walmart
05.2023 - Current
Customer Sales Assistant
Superior Home Products
02.2021 - 10.2024
Bachelor of Science - Business Administration And Management
Missouri Baptist University