Luis Rea Malta
Milwaukee,WI
Summary
Dedicated team player with expertise in cash handling and customer service. Experienced in coaching staff and resolving conflicts to foster a positive work environment and enhance customer loyalty.
Overview
6
6
years of professional experience
Work History
Digital Team Lead
Walmart
Milwaukee, WI
02.2025 - 11.2025
- Led team in achieving operational efficiency and meeting productivity targets.
- Streamlined processes for inventory management, resulting in improved accuracy.
- Coordinated team schedules to optimize workflow and resource allocation.
- Conducted systematic quality checks on products to guarantee optimal quality for customers.
- Conducted performance evaluations to identify areas for improvement and growth.
Front End Team Lead
Walmart
Milwaukee, WI
05.2024 - 02.2025
- Directed daily cash operations and performed thorough register audits to verify accuracy of cash balances.
- Resolved customer inquiries and disputes effectively, fostering positive experiences and loyalty.
- Collaborated with management to develop staff schedules that aligned with peak business hours for improved efficiency.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Communicated with customers and team members to solve problems.
Money Center Associate
Walmart
Milwaukee, WI
08.2020 - 05.2024
- Assisted customers with money services, including cashing checks, paying bills and transferring money internationally
- Managed cash handling procedures to minimize discrepancies and maintain security.
- Informed customers about potential scams, empowering them to make informed financial decisions and avoid losses.
- Demonstrated adaptability by quickly learning new systems/software updates for seamless integration into daily tasks and improved service delivery.
Cashier
Walmart
Milwaukee, WI
05.2020 - 08.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Assisted customers with product inquiries and resolved issues effectively.
- Trained new staff on cash handling procedures and customer engagement techniques.
Education
High School Diploma -
South Division High School
Milwaukee, WI06-2021
Skills
- Conflict resolution
- Coaching and mentoring
- Customer focus
- Cash handling
- Team Leadership
- Attention to detail
Languages
English
Spanish
Timeline
Digital Team Lead
Walmart
02.2025 - 11.2025
Front End Team Lead
Walmart
05.2024 - 02.2025
Money Center Associate
Walmart
08.2020 - 05.2024
Cashier
Walmart
05.2020 - 08.2020
High School Diploma -
South Division High School