Laila Gazal
Wappingers Falls,NY
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Digital team lead
Walmart
Fishkill, NY
12.2024 - Current
- Supervised team members in daily store operations and customer service
- Trained new employees on store policies and operational procedures.
- Ensured compliance with safety protocols and cleanliness standards in the store.
- Led team meetings to discuss performance and service improvements.
- Collaborated with management to resolve customer issues effectively and efficiently.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Maintained accurate records of employee attendance and task completion times.
- Provided support to junior staff during peak periods of workloads.
- Collaborated with management team to implement new work procedures or policies.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
Customer Service Representative
Walmart
Fishkill, New York
06.2023 - 12.2024
- Assisted customers with inquiries and product selection in a busy retail environment.
- Resolved customer complaints promptly while maintaining a positive experience.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Educated customers on promotions and loyalty programs to enhance engagement.
- Maintained inventory levels by restocking shelves and organizing merchandise displays.
- Trained new employees on customer service protocols and store policies effectively.
- Handled returns and exchanges according to company guidelines while ensuring satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Cashier
Walmart
Fishkill, New York
11.2022 - 06.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash, credit, and debit transactions accurately at checkout.
- Assisted customers with inquiries and provided product information.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Monitored inventory levels at checkout counters for restocking needs.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Team Member
Wendy’s
Wappingers Falls, NY
06.2022 - 11.2022
- Prepared food items according to company specifications and safety standards.
- Assisted customers with orders and inquiries in a friendly manner.
- Maintained cleanliness of work areas and dining spaces throughout shifts.
- Operated kitchen equipment safely and efficiently during meal preparation.
- Collaborated with team members to ensure smooth service flow during busy hours.
- Followed proper cash handling procedures at the register during transactions.
- Stocked supplies in designated areas to ensure availability for staff use.
- Adhered to health and safety guidelines while performing daily tasks.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
Education
Bachelor of Arts - Business Analytics
SUNY New Paltz
New Paltz, NY 07.2024 - 03.2026
Roy C. Ketcham
Wappingers Falls, NYSkills
- Customer service
- Project management
- Data analysis
- Team leadership
- Inventory management
- Employee training
- Microsoft Excel
- Problem resolution
- Coaching and mentoring
- Operations management
- Complaint resolution
- Human resources management
- Diversity and inclusion
- Workplace safety
- Budget management
- Equipment maintenance
- Trend tracking
- Influencing skills
- Conflict resolution
- Performance improvement
- Client communication
- Deadline management
- Risk management
- Quality control
- Workflow management
Languages
Arabic
Full Professional
Certification
- Drivers license
References
References available upon request.
career summary
- Friendly and professional team member with strong communication skills and a positive attitude. Known for being approachable, talkative, and able to build strong connections with customers while maintaining a professional environment. Experienced in providing excellent customer service, handling customer concerns effectively, and ensuring guests have a positive experience. Reliable, hardworking, and able to work efficiently in fast-paced environments while maintaining high standards of service.
Affiliations
- Enthusiastic about outdoor activities and maintaining an active lifestyle, especially during the summer season. Enjoy spending time outside through activities such as hiking and exploring nature. Also passionate about fashion and personal style, with a strongappreciation for creativity and self-expression. Enjoy engaging in a variety of outdoor experiences that promote energy, positivity, and a balanced lifestyle.
Timeline
Digital team lead
Walmart
12.2024 - Current
Bachelor of Arts - Business Analytics
SUNY New Paltz
07.2024 - 03.2026
Customer Service Representative
Walmart
06.2023 - 12.2024
Cashier
Walmart
11.2022 - 06.2023
Team Member
Wendy’s
06.2022 - 11.2022
Roy C. Ketcham