Jeffrey Miller
Summary
Accomplished professional known for strong customer focus and attention to detail. Expertise in conflict resolution and training, committed to driving operational excellence and employee engagement.
Dynamic leader with extensive experience in operational management and team development. Skilled in process improvement and performance monitoring, consistently delivering high-quality service and fostering a positive work environment.
Overview
10
10
years of professional experience
Work History
Digital Team Lead
Walmart
Lehigh Acres, FL
10.2023 - Current
- Led team in daily operations, ensuring adherence to company policies and procedures.
- Trained new associates on operational processes and customer service standards.
- Monitored inventory levels, coordinating restocks to maintain optimal product availability.
- Implemented process improvements that enhanced workflow efficiency within the department.
- Facilitated communication between departments to optimize collaboration and problem-solving efforts.
- Conducted performance evaluations, providing constructive feedback to team members for development.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Resolved customer complaints promptly, fostering a positive shopping experience and loyalty.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
General Manager
EL TORO LOCO
Metropolis, IL
01.2018 - 10.2023
- Oversaw daily operations, ensuring high-quality service and customer satisfaction.
- Developed and implemented strategic initiatives to enhance operational efficiency.
- Managed budgeting and financial forecasting, optimizing resource allocation.
- Led team training programs, fostering skill development and performance improvement.
- Analyzed market trends, identifying opportunities for growth and expansion.
- Streamlined supply chain processes, reducing costs while maintaining quality standards.
- Established key performance indicators, tracking progress toward organizational goals.
- Collaborated with cross-functional teams to drive project success and innovation.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant Manager
Hucks
Metroplis,IL
08.2017 - 07.2018
- Oversaw daily operations to ensure efficient workflow and service quality
- Trained and mentored team members to enhance performance and customer engagement
- Developed and implemented process improvements to streamline inventory management
- Collaborated with management to optimize scheduling and staffing efficiency
- Resolved customer inquiries promptly, enhancing satisfaction and loyalty
- Analyzed sales data to identify trends and inform strategic decisions
- Managed cash handling procedures, ensuring accuracy and compliance with policies
- Coordinated promotional events, driving increased foot traffic and sales growth
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shift Lead
Hucks
Metroplis,IL
09.2016 - 08.2017
- Supervised daily operations, ensuring high standards of service and customer satisfaction.
- Trained and mentored new team members on operational procedures and best practices.
- Managed inventory levels, minimizing waste through effective stock rotation techniques.
- Implemented process improvements that enhanced workflow efficiency across shifts.
- Conducted regular staff meetings to communicate goals, updates, and performance expectations.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Monitored compliance with safety regulations, promoting a secure work environment for all employees.
Cashier
Hucks
Metropolis, IL
03.2016 - 09.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced receipts at end of shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Managed inventory levels by restocking merchandise and ensuring product availability.
- Implemented improvements to checkout process, reducing wait times for customers.
- Collaborated with team members to achieve daily sales goals and enhance store performance.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Workplace safety
- Schedule management
- Quality control
- Complaint resolution
Timeline
Digital Team Lead
Walmart
10.2023 - Current
General Manager
EL TORO LOCO
01.2018 - 10.2023
Assistant Manager
Hucks
08.2017 - 07.2018
Shift Lead
Hucks
09.2016 - 08.2017
Cashier
Hucks
03.2016 - 09.2016
High School Diploma -
Penn Foster Career School