Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Lozano

Apple Valley,CA

Summary

Dynamic Digital Team Lead at Walmart with a proven track record in implementing quality control measures and enhancing team performance. Skilled in conflict resolution and task delegation, I foster a customer-focused environment while coaching employees to excel. Committed to aligning departmental goals with company objectives for optimal results.

Overview

2
2
years of professional experience

Work History

Digital Team Lead

Walmart
02.2025 - Current
  • Implemented quality control measures to minimize errors and returns from customers.
  • Participated in strategic planning meetings with upper management to align the fulfillment department''s objectives with overall company goals.
  • Developed and maintained knowledgeable and productive team of employees.

Front End Team Lead

Walmart
06.2023 - 02.2025
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Education

Political Science

California State University
San Bernardino, CA

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance monitoring
  • Schedule management
  • Task delegation
  • Documentation and reporting

Languages

Spanish
Limited Working

Timeline

Digital Team Lead

Walmart
02.2025 - Current

Front End Team Lead

Walmart
06.2023 - 02.2025

Political Science

California State University

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