Courtney Harvey

Digital Team Lead

Wal-Mart Supercenter

Daytona Beach, FL

05.2018 - 08.2023

I led a team of 65+ associates in the Online Pick Up and Delivery department.
I was responsible for interviewing, hiring and terminating associates.
I would also watch and observe and take my opportunities on the floor to teach and train my associates.
I would create schedules for my team
Schedule and monitor breaks and lunches
Create a task board of the days gameplan and let my team know what our goal metrics are and how we need to work efficiently to generate those metrics.
Drive morale, let my team know that I was willing to work along-side them to achieve the metrics.
I was responsible for coaching associates that were not following company policies and procedures.
Recognize associates that are doing great, having birthdays and/or anniversaries.
Responsible for cleanliness in my area of the store.
Ensure that customers have a great experience with us and want to shop with us again!
Facilitated daily huddle meetings with team members to discuss progress on projects and address any issues that arose.
Drive member numbers and ensure customer satisfaction to retain our member numbers and grow that member number.
Analyzed customer feedback data to inform decisions about feature enhancements or modifications to existing products.
Resolved conflicts between team members regarding competing priorities or conflicting opinions on how tasks should be completed.
Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
Produced thorough, accurate and timely reports of project activities.
Brought in additional project personnel and resources to meet demands.