ADRIANNA HUDSON
Northeast Fire Protection Systems
Schenectady,NY
12
years of professional experience
Dynamic fire protection service management professional with a proven track record in coordinating inspections, service work, and compliance requirements. Expertise in managing competing priorities while maintaining accurate records and fostering strong communication with customers and internal teams. Skilled in supporting field operations in fast-paced environments, ensuring seamless execution of operational workflows. Comprehensive experience in fire protection service administration, building compliance, scheduling, documentation, and cross-functional coordination enhances the ability to drive efficiency and customer satisfaction.
Work History
Service Manager Assistant
6 Months- Supported day-to-day fire protection service management, coordinating customers, technicians, inspections, work orders, and service needs.
- Coordinated inspection and service scheduling, aligning technician availability with customer requirements and adapting to changing operational priorities.
- Used Inspect Point to manage work orders, inspection information, report dates, assignments, proposal status, and job documentation.
- Supported billing and inspection closeout processes in Sage 100, including contract pricing, invoice preparation, and pre-paid work tracking.
- Prepared and coordinated customer proposals and correction work, including communication regarding scope, approvals, timelines, fabrication, and installation.
- Organized customer, inspection, work-order, and service documentation to enhance workflow visibility and ensure accurate closeout.
- Facilitated communication with customers on scheduling, inspection results, deficiencies, corrective work, timelines, and service inquiries.
- Coordinated with service management, technicians, fabrication, and customers to keep projects moving in a high-volume, short-staffed environment.
- Directed service scheduling, dispatching, and workflow coordination for fire protection maintenance and inspections.
- Managed work orders, service documentation, and completion records for accuracy and audit readiness.
- Coordinated customer communication, resolving service issues and prioritizing urgent repair requests.
Assistant Service Manager
4 Years 10 Months- Provided monthly operational and financial status reporting for facilities throughout NYC and Long Island.
- Coordinated customer jobs and inspections among customers, service technicians, management, and NYC Fire Department to ensure compliance and timely service delivery.
- Supervised and dispatched service technicians to accommodate customer requirements and maintain service schedules.
- Supported building compliance efforts, including violation resolution and permit maintenance.
- Provided oversight, coaching, and administrative support to service technicians in accordance with company requirements and compliance standards.
- Cultivated strong customer relationships through proactive communication and timely follow-up, enhancing customer satisfaction and loyalty.
- Enhanced team productivity through consistent communication, progress tracking, and organized documentation, streamlining operational workflows.
- Collaborated with department heads on operational planning and cross-functional initiatives.
Patient Care / Telemetry
4 Years 8 Months- Supported patients with activities of daily living, mobility, positioning, nourishment, comfort, and transportation to enhance overall care experience.
- Monitored and documented vital signs, weight, intake/output, and patient observations to ensure comprehensive and accurate patient care.
- Communicated patient needs and observations to nursing supervisors and supported a safe, professional care environment.
- Communicated patient needs and observations to nursing supervisors, contributing to a safe and professional care environment.
Skills
Fire Protection Service Operations
Service Coordination
Technician Scheduling & Dispatch
Workflow Optimization
Building / Code Compliance
Violation Management
Proposals & Quoting
Service Contract Administration
Project Documentation
Customer Relationship Management
Microsoft Office & Google Workspace
Team Coaching
Timeline
Service Manager Assistant
Northeast Fire Protection Systems
03.2026 - 09.2026Read More
Assistant Service Manager
Standard Fire Protection
03.2021 - 01.2026Read More
Patient Care / Telemetry
St. Catherine's Hospital
06.2014 - 02.2019Read More