Romelia Padilla
Palmdale,CA
Summary
Dynamic Service Manager Assistant at Century West BMW with a proven track record in enhancing customer satisfaction and resolving conflicts. Skilled in team leadership and service quality management, I successfully transformed customer complaints into loyalty opportunities, leading to significant improvements in service delivery and client rapport. Bilingual and dedicated to fostering a positive work environment.
Qualified [Desired Position] with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Service Manager Assistant
Century West BMW
04.2005 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
Education
Baldwind Park Highschool
Baldwin Park, CASkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Time management
- Customer service management
- Conflict resolution
- Trustworthy and honest
- Workplace safety
- Documentation and reporting
- Crew leadership
- Employee supervision
- Service scheduling
- Staff motivation
- New employee hiring
- Staff management
- Service quality management
- Service documentation
- Goal setting
- Inventory management
- Quality control
- Project management
- Customer satisfaction measurement
- Service delivery optimization
- Shift scheduling
- Data management
- Supply ordering
- Upselling
- After-sales support
- FLUENT IN [LANGUAGE]
- Bilingual [language] and [language]
Languages
Spanish
Timeline
Service Manager Assistant
Century West BMW
04.2005 - Current
Baldwind Park Highschool
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