Precia Coulter
Fishers,IN
Summary
Assistant Service Manager and Lead Dispatcher with 15+ years in HVAC, refrigeration, garage doors, and facility maintenance. Proven track record in streamlining operations, optimizing technician routes, and managing high-volume accounts. Proficient in Service Titan, Tech Anywhere, and XOI, enhancing efficiency and departmental growth. Committed to continuous learning and adapting to new challenges effectively.
Overview
16
16
years of professional experience
Work History
Assistant Service Manager / Assistant Branch Manager
Coolsys Light Commercial
2024.03 - 2026.01
- Directed the dispatch board and optimized technician routing for maximum efficiency and 24/7 emergency coverage.
- Utilized Service Titan and Tech Anywhere to program technician phones/systems and manage real-time work orders.
- Implemented XOi documentation protocols to ensure technicians captured accurate field data and visual repair evidence.
- Managed end-to-end onboarding for new technicians, including systems training, uniform ordering, and safety orientation.
- Created, received, and verified vendor POs for accounts payable; prepped invoices and quotes for repairs and replacements.
- Collaborated with facility maintenance managers and internal account managers to ensure timely job completion.
- Managed warehouse logistics, including receiving parts and equipment via forklift operation and sourcing local parts.
Property Management Account Manager / Lead Dispatcher
Garage Door Doctor
2021.11 - 2024.01
- Managed all scheduling, quoting, and billing for property management accounts and Home Depot installations.
- Resolved complex billing issues and misapplied payments in collaboration with the accounting department.
- Oversaw technician routing and approved quote changes to maintain high service standards.
Administrative Assistant / Warranty Specialist
Love Heating and Air Conditioning
2014.01 - 2015.01
- Coordinated inbound service calls, dispatched technicians, and processed customer payments.
- Specialized in warranty claims, ensuring all service tickets and parts were documented for reimbursement.
Parts Counter / Warranty Specialist
Lute Supply
2013.07 - 2014.08
- Provided expert parts support to contractors via phone and counter sales.
- Sourced uncommon parts through distributors and managed the full warranty return/credit process.
Customer Service / Sales / Showroom
Garage Doors of Indianapolis
2009.08 - 2010.06
- Managed showroom sales for doors and openers while maintaining inventory and ordering stock.
- Provided technical troubleshooting and scheduled residential installations.
Education
Some College (No Degree) - Remote
Colorado Technical University
Remote2024-01
Skills
- Effective communication written and verbal
- Team leadership and development
- Conflict resolution and problem solving
- Analytical and critical thinking
- Outgoing and energetic
- Interpersonal relationships
- Multiple priorities management
- Positive attitude
- Technician onboarding
- CRM management
- Tech Anywhere
- XOI vision
- Service Titan
- Work order management
- Fleet management
- Technician routing and dispatching with 24/7 coverage
- Operational improvements and monitoring
- Schedule coordination
- Maintenance planning
- Task delegation
- Workflow management
- Operational efficiency
- AP/AR assistance
- Quoting, estimating
- Invoicing and billing
- Vendor POs
- Supply and part inventory procurement and management
- Warranty claims
- Forklift operation
- Receiving
- Customer service focus
- Customer service management
- Reporting and documentation
- Rapport building
- Quality control
References
References available upon request.
Timeline
Assistant Service Manager / Assistant Branch Manager
Coolsys Light Commercial
2024.03 - 2026.01
Property Management Account Manager / Lead Dispatcher
Garage Door Doctor
2021.11 - 2024.01
Administrative Assistant / Warranty Specialist
Love Heating and Air Conditioning
2014.01 - 2015.01
Parts Counter / Warranty Specialist
Lute Supply
2013.07 - 2014.08
Customer Service / Sales / Showroom
Garage Doors of Indianapolis
2009.08 - 2010.06
Some College (No Degree) - Remote
Colorado Technical University