Laurie Zaleski
Charlton,MA
Summary
Motivated Professional with strong skills in customer service and relationship building. Drives sales through effective communication and coaching, consistently surpassing branch goals. Committed to maintaining high standards of operational excellence and team development.
Overview
16
16
years of professional experience
Work History
Senior Assistant Branch Manager
Bankhometown
Auburn MA
09.2024 - Current
- Provides exceptional support to the Regional Branch Manager by managing schedules, and the daily operation of the branch.
- Exhibits the companies CORE values and PRIDE standards daily. Recognized numerous times for the monthly top ten bankwide winners as well the annual top 12 HFG CORE awards for exceeding customers expectations (three times.)
- Consistently exceeds individual sales goals every year as well as coaching and encouraging the team to hit theirs, as well as the branch goal. The branch has never missed an annual sales goal since opening in Auburn in 2012.
- Conducts interviews, hires new employees. completes quarterly one on ones with employees, annual performance reviews, disciplinary actions and daily coaching and mentoring for team development.
- Develops new consumer and business relationships, assesses current relationships to uncover financial needs of the customer and opportunities to recommend additional products and services, always keeping the growth of the customer and the bank top of mind.
- Operationally strong, ensuring all operations, security and compliance standards are being met.
- Strong knowledge of company products, services, policies and procedures.
- Provides Notary and Medallion Signature Guarantee services.
Assistant Branch Manager
BankHometown
Auburn MA
09.2012 - 09.2024
Teller Supervisor
BankHometown
Webster MA
09.2010 - 09.2012
Education
Bay Path Regional Technical Vocational High School
Charlton MA 05-1989
Skills
- Strong organization
- Meeting facilitation
- Data confidentiality
- Attention to detail
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Decision-making
- Flexibility and adaptability
- Relationship building
- Conflict resolution
- Product and service sales
- Schedule coordination
- Operations support
- Positive and professional
- Customer service
- Active listening
- Effective communication
Timeline
Senior Assistant Branch Manager
Bankhometown
09.2024 - Current
Assistant Branch Manager
BankHometown
09.2012 - 09.2024
Teller Supervisor
BankHometown
09.2010 - 09.2012
Bay Path Regional Technical Vocational High School