Kristine Zdaniewicz
Williamsburg,MA
Summary
Dynamic professional with extensive experience in managing branch operations and team performance. Known for strong organizational skills, effective time management, and a commitment to customer satisfaction, leading to maintain an efficient/productive team.
Overview
2027
2027
years of professional experience
Work History
Senior Assistant, Branch Manager
Florence Bank
09.2016 - Current
- Coach/mentor the T.O.M. providing feedback/best practices for their professional development.
- Managed scheduling , branch meetings, PTO, trainings, etc.
- Oversee daily operations within the branch.
- Develop strong working relationships with both internal/external customers.
- Originate loan applications.
- Evaluated employee performance regularly through appraisals and feedback sessions, One on Ones.
- Managed staff performance, providing coaching and training.
- Assisted manager in all aspects of the branch operations.
Teller Operations Manager
Florence Bank
2005 - 2016
- Supervised daily operations of the teller line ensuring compliance with policies and procedures.
- Managed daily teller operations, ensuring accurate cash handling and prompt transaction processing.
- Train/coach team on customer service to enhance customer satisfaction.
Full-time Senior Teller
Florence Bank
2001 - 2005
- Ensure accuracy in transaction processing and adherence to all policies/procedures.
Part-time Teller
Florence Bank
2000 - 2001
- Processed customer transactions efficiently and accurately.
Full-time Senior Teller/Part-time Teller
Florence Bank
1995 - 2000
Full-time Teller
Florence Bank
1992 - 1995
Summer Teller/Part-time Teller
Florence Bank
1989 - 1992
Education
See Attached List
Center of Financial Training
Skills
- Strong organization
- Meeting facilitation
- Problem-solving
- Time management
- Multitasking and organization
- Calm demeanor
- Positive and professional
- Customer service
Timeline
Senior Assistant, Branch Manager
Florence Bank
09.2016 - Current
Teller Operations Manager
Florence Bank
2005 - 2016
Full-time Senior Teller
Florence Bank
2001 - 2005
Part-time Teller
Florence Bank
2000 - 2001
Full-time Senior Teller/Part-time Teller
Florence Bank
1995 - 2000
Full-time Teller
Florence Bank
1992 - 1995
Summer Teller/Part-time Teller
Florence Bank
1989 - 1992
See Attached List
Center of Financial Training