Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Adrianna James

18053 SW 13th Street Pembroke Pines,FL

Summary

Passionate Brand Training Supervisor & Visual Lead eager to contribute to team success through instructional design , product knowledge and seven years of retail experience. Clear understanding of building genuine client relationships and innovative brand training methods. Motivated to learn, train and excel in the visual merchandising industry.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Brand Training Supervisor & Visual Lead

TORY BURCH
02.2020 - Current
  • As a Brand Training Supervisor I mentor , train and inspire my colleagues on a peer to peer basis ,helping to drive experiential learning through hosting weekly interactive product knowledge workshop's for all of South Florida and Puerto Rico . In these workshops client advisors learn how to grow their product knowledge, elevate our clients transformational experience , become an expert stylist , drive sales conversion and hear visual merchandise feedback .
  • Ultimately my goal is to make each client advisor an all around brand ambassador. In assistance with our Tory University training program which is our home base for formal learning. It's my responsibility to help guide my sales team through our university tests/videos making sure they stay up to date with all lessons .
  • I present on national and district calls each month to share new training models and new company launches with other Brand training supervisors.
  • I design expert styling power points for each season and construct an inspirational product knowledge board in store to inspire my team on a weekly basis.
  • As a visual merchandising lead, I assist in building elevated breathtaking Floor sets and displays that express an artistic story to attract clients and help drive sales/conversion. I work alongside my visual merchandising manager Whitney Hoffman.
  • I create and edit visual albums for our client advisors to reference each night.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Receive detailed corporate floor set models that I build and construct each month .
  • Photograph pictures of our floor sets and window displays, send power points to corporate .
  • I helped design and build our Floorset for our new remodeled store in aventura!

Client Advisor & Visual Merchandising Assistant

MICHAEL KORS
10.2017 - 01.2020
  • As a Client Advisor I exhibited an aptitude for meeting the established daily, monthly and yearly goals: UPT- SPH -KPI sales requirements.
  • I mastered new ways to connect our products to a customer's needs to form long lasting relationships.
  • I would utilize each season's inspiration to out reach to clients and drive sales.
  • As a Visual Merchandising assistant I created new floor sets every week ,coming up with new ways for customers to interact with our products and understand the story of that collection .
  • I have learned the importance of being able to combine what our clients want and corporate expectations .

Server & Cashier

FINGER LICKIN' BAKERY & RESTAURANT
06.2015 - 10.2017
  • As a server I was immersed in a fast paced environment that demanded a constant focus on the customer's needs.
  • My responsibilities also included organizing large catering orders, and designing seasonal window displays
  • As a cashier I learned the importance of fostering positive customer experiences and the responsibility of being a representative of a company's values.


Education

Bachelor of Science - Hospitality Administration And Management

Florida International University
12.2023

Associate of Arts - Hospitality Administration And Management

Broward College
12.2021

High School Diploma -

Pembroke Pines Charter High School
05.2017

Skills

  • Employee Motivation
  • Customer Engagement Strategies
  • Corporate Visual Objectives
  • Interior and Exterior Displays
  • Attention to Detail
  • Brand Training and Mentoring
  • Adaptability and Flexibility
  • Commercial Display Building

Certification

  • Certified Business Specialist -Broward College May.7.19
  • Visual Merchandise Portfolio Link


References

Cedric Claude |GM Micheal Kors| (954) 512-7265
Whitney Hoffman | VM Tory Burch| (586)524-5498
Lisa Lyn Kee | Owner of Bakery | (954) 309-4217

Timeline

Brand Training Supervisor & Visual Lead

TORY BURCH
02.2020 - Current

Client Advisor & Visual Merchandising Assistant

MICHAEL KORS
10.2017 - 01.2020

Server & Cashier

FINGER LICKIN' BAKERY & RESTAURANT
06.2015 - 10.2017

Bachelor of Science - Hospitality Administration And Management

Florida International University

Associate of Arts - Hospitality Administration And Management

Broward College

High School Diploma -

Pembroke Pines Charter High School

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Adrianna James