Adrianna Johnson
Dubuque
Summary
Dynamic and community-focused human services professional with over eight years of experience in human services, education, and community-based programming that supports individuals and families from diverse cultural, racial, and socioeconomic backgrounds. Demonstrated ability to design and implement inclusive programs and events, supervise staff and volunteers, and support efficient daily operations within community-centered organizations. Experienced in community engagement, partnership development, and administrative coordination, with a strong commitment to inclusion, and service. Adept in communication, marketing, and outreach strategies, including website content management and promotional initiatives that increase visibility and participation. Recognized for collaborative leadership, organizational effectiveness, and a passion for advancing multicultural engagement and family-centered services within the Dubuque community.
Overview
9
9
years of professional experience
Work History
Admissions Advisor
South University
Savannah, GA
12.2024 - 10.2025
- Interpreted and communicated admission criteria and regulations to prospective students and families.
- Conducted interviews and assessed student compatibility with career goals.
- Organized recruitment events and community outreach for increased enrollment.
- Proficiently wrote databases and monitoring of data.
- Achieved measurable results in enrollment through strategic follow-ups.
- Ensured compliance with university admission standards.
- Provided individualized support to students in completing financial aid documentation to ensure timely and accurate submission.
Assistant Store Manager
Claire’s
Dubuque, IA
07.2024 - 11.2024
- Supervised store operations, enhancing team efficiency and customer satisfaction.
- Streamlined inventory management, ensuring optimal stock levels and product availability.
- Resolved customer issues swiftly, maintaining high satisfaction rates.
- Managed cash transactions accurately, reducing discrepancies.
- Trained team members in customer service techniques, fostering a supportive environment that enhanced staff performance and team cohesion.
College & Career Coach
Northeast Iowa Community College
Dubuque, IA
09.2022 - 07.2024
- Built strong community ties, facilitating outreach events to attract prospective students.
- Utilized diverse communication tools for seamless collaboration, ensuring efficient workflow.
- Cultivated strong relationships with students and community stakeholders, enhancing engagement and promoting a collaborative learning environment.
- Facilitated personalized career coaching sessions, guiding students toward successful job placements and measurable career advancements.
- Analyzed student progress data to tailor coaching strategies, resulting in noticeable improvements in student retention and satisfaction rates.
Interaction Specialist
Families First
Dubuque, IA
04.2022 - 07.2022
- Collaborated with multidisciplinary teams (Department of Health and Human Services, contracted agencies, courts, and clients) to develop and implement individualized service plans.
- Supervised family interactions, ensuring child safety and maintaining a supportive environment.
- Documented detailed and accurate case notes on parent–child interactions in compliance with reporting standards.
- Prepared and organized case materials in both office and home settings to facilitate efficient service delivery at client meeting locations.
Residential Counselor
Hillcrest Family Services
Dubuque, IA
10.2020 - 04.2022
- Delivered therapeutic counseling to youth experiencing mental health challenges and substance use concerns, fostering emotional resilience and personal growth.
- Facilitated family therapy sessions aimed at rebuilding trust, strengthening relationships, and developing healthy coping strategies.
- Collaborated with clients, families, and interdisciplinary professionals to design and implement individualized treatment plans that addressed unique needs and goals.
Special Education Paraprofessional
(Audubon Elementary School) Dubuque Community School District
Dubuque, IA
02.2017 - 10.2020
- Supported teachers in delivering individualized instruction and accommodations to students with diverse learning needs, including cognitive, emotional, and physical disabilities.
- Implemented individualized education program (IEP) goals by providing one-on-one and small-group support tailored to student needs.
- Assisted with classroom management, behavior interventions, and safety procedures to ensure a positive and structured learning environment.
Site Lead
St. Mark Youth Enrichment
Dubuque, IA
06.2017 - 05.2020
- Planned, implemented, and supervised daily programs and activities that promoted positive youth development outcomes.
- Ensured a safe, inclusive environment that fostered emotional, social, and educational growth.
- Provided youth with meaningful opportunities to engage in academic, social, and recreational activities.
Education
Bachelor of Science - Psychology
University of Dubuque
01.2015
Master of Management - Communications Management
University of Dubuque
01.2026
Skills
- Goal-oriented mindset
- Recruitment
- Teamwork
- Case management
Timeline
Admissions Advisor
South University
12.2024 - 10.2025
Assistant Store Manager
Claire’s
07.2024 - 11.2024
College & Career Coach
Northeast Iowa Community College
09.2022 - 07.2024
Interaction Specialist
Families First
04.2022 - 07.2022
Residential Counselor
Hillcrest Family Services
10.2020 - 04.2022
Site Lead
St. Mark Youth Enrichment
06.2017 - 05.2020
Special Education Paraprofessional
(Audubon Elementary School) Dubuque Community School District
02.2017 - 10.2020
Master of Management - Communications Management
University of Dubuque
Bachelor of Science - Psychology
University of Dubuque
Volunteer Work
2024-2025
Operation Christmas Child
Receiving Center Volunteer
2023
Arts For Us Fashion Show
Model Coach & Show Coordinator
2023-2025
Juneteenth Festival
Community Choir Coordinator & Director
2023
5th Annual Youth Conference
Event Coordinator
2022
Better Together
Focus Group Panelist