Adrianna Kloosterman
Big Rapids
Summary
Dynamic and adaptable professional with a proven track record at Red Lobster, excelling in customer service and multitasking. Recognized for resolving customer concerns promptly while collaborating effectively with team members. Skilled in cash handling and proficient with POS systems, ensuring accuracy and enhancing guest experiences in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Takeout
Peppinos Pizzeria
07.2025 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
Server
Red Lobster
06.2022 - 04.2025
- Demonstrated multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Salads/drive Thru
Russ’ Restaurant
06.2021 - 01.2022
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Accurately handled cash register transactions while providing excellent customer service.
- Completed order entries and verified correctness with customers to reduce post-order errors.
Education
No Degree - Criminal Justice
Ferris State University
Big Rapids, MIJenison Highschool
Jenison, MI05.2023
Emergency Medical Services
Careerline Tech Center
Holland, MI05.2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Problem resolution
Affiliations
Sister in Delta Zeta sorority
Timeline
Takeout
Peppinos Pizzeria
07.2025 - Current
Server
Red Lobster
06.2022 - 04.2025
Salads/drive Thru
Russ’ Restaurant
06.2021 - 01.2022
No Degree - Criminal Justice
Ferris State University
Jenison Highschool
Emergency Medical Services
Careerline Tech Center