Adrianna Martin
Abilene
Summary
Dynamic HR Coordinator with a proven track record at Shedd Moving and Relocation, excelling in talent acquisition and employee retention. Skilled in conducting background checks and fostering excellent communication, I streamlined recruitment processes, enhancing efficiency and productivity. A dedicated team player, I thrive in fast-paced environments while managing multiple priorities effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Service Coordinator
Shedd Moving and Relocation
03.2023 - Current
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Reviewed human resources paperwork for accuracy and completeness.
- Evaluated timecards for accuracy on regular and overtime hours.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Coordinated and administered employee health insurance and retirement plans.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Devised hiring and recruitment policies for 20+-employee company.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Created customer support strategies to increase customer retention.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Property Field Adjuster
Best Claims Solution
05.2025 - 05.2025
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Prepared sketch of floor plan and roofline and entered data into [Software] to develop line-by-line item costs of damages.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Scoped and photographed properties for defects and damage.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Documented information gathered in field and uploaded data to company database for efficient processing using [Software].
Receptionist
Brendas Care Services
08.2021 - 01.2023
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Organized, maintained and updated information in computer databases.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled assignments independently with good judgement and critical thinking skills.
Education
No Degree - All Lines Adjuster
The Adjuster School
Katy, TX03-2025
High School Diploma -
North Mesquite High School
Mesquite, TX05-2012
Skills
- Employee retention
- Background checks
- Talent acquisition
- Recruitment and selection
- Organization
- Team player
- Multitasking
- Excellent communication
- Flexible and adaptable
- Basic math
- Analytical
- Time management
- Computer skills
- Customer relations
Certification
Texas All lines License #3315075
Timeline
Property Field Adjuster
Best Claims Solution
05.2025 - 05.2025
Client Service Coordinator
Shedd Moving and Relocation
03.2023 - Current
Receptionist
Brendas Care Services
08.2021 - 01.2023
No Degree - All Lines Adjuster
The Adjuster School
High School Diploma -
North Mesquite High School
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