DOMINIQUE CANCEL
Poughquag,NY
Summary
Detail-oriented team player with strong organizational and interpersonal skills. Strong ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Household Relocation Coordinator
Clancy/Capitol Relocation & Murphy Moving
01.2023 - Current
- Act as the primary point of contact for clients and all service providers throughout the move process
- Collaborated with team members, vendors, and service providers to coordinate household relocations, resulting in successful transitions for clients.
- Provided extensive pre-move conversations with clients, setting expectations and addressing concerns prior to the relocation process.
- Maintained accurate records of all relocations.
- Coordinated seamless household relocations for clients by utilizing strong project management skills and attention to detail.
- Reduced client stress throughout the entire relocation process by providing exceptional customer service and empathetic support.
- Conducted post-move follow-ups with clients to gauge satisfaction levels and identify areas of improvement in future services.
- Stayed on top of shipment locations and current status to update all involved parties.
- Data entry under various platforms such as Quotes-to-Go, SugarCRM, MoversSuite, BlueZone, USI, MSS, and more.
Administrative Assistant
Clancy/Capitol Relocation & Murphy Moving
11.2020 - 01.2023
- Ensured accurate records with diligent data entry via Quotes-To-Go and SugarCRM.
- Answered/routed incoming calls and forwarded messages to staff.
- Assisted in onboarding new employees to the customer service team by providing training.
- Delivered excellent customer service through prompt responses to client inquiries.
- Optimized calendar management for sales representatives.
- Used SugarCRM to develop reports to track lead sources for management.
- Assisted coworkers with special tasks on a daily basis such as filing, scanning, and other clerical tasks.
Production Assistant
The Drew Barrymore Show
08.2019 - 08.2019
- Brought on by The Rachel Ray Show management during internship to assist in the Pilot episode of The Drew Barrymore Show
- Prepared offices and studio leading up to the taping
- Escorted celebrities and guests to their green rooms
- Notified the Production Team the status of each guest
Production Intern
The Rachel Ray Show-CBS
05.2019 - 08.2019
- Contributed to team collaboration by developing pitch ideas for segments.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Liaison assistant to all departments including: Production, Executive Producers, Executive Assistant, Accounting, Legal, and others.
- Filled in as Executive Assistant and Production Secretary when needed
- Logged and distributed mail
Education
Bachelor of Science - Mass Communications, Business Communications Minor
SUNY Oneonta
Oneonta, NY08.2020
Skills
- Attention to Detail
- Multitasking Abilities
- Time Management abilities
- Interpersonal Skills
- Problem-Solving
- Teamwork and Collaboration
- Customer service skills
- Paperwork preparation
- Outlook
- Microsoft (Teams, PowerPoint, Word, Excel)
- Google Workspace
Awards
2024 Heart of Quality Winner
In the words of Unigroup, “The Heart of Quality was established in 2005 to recognize the “unsung heroes” behind every successful move—the move coordinators. The 2024 winners provided customers with exceptional service, earning their confidence and loyalty, as evidenced in their scores on the Customer Survey between Jan. 1 and Dec. 31, 2023.” In my size category of 199-299 shipments across the United Van Line agencies I had the highest overall rating of 5.0. Out of the thousands of coordinators in the country just under 20 win each year.
Timeline
Household Relocation Coordinator
Clancy/Capitol Relocation & Murphy Moving
01.2023 - Current
Administrative Assistant
Clancy/Capitol Relocation & Murphy Moving
11.2020 - 01.2023
Production Assistant
The Drew Barrymore Show
08.2019 - 08.2019
Production Intern
The Rachel Ray Show-CBS
05.2019 - 08.2019
Bachelor of Science - Mass Communications, Business Communications Minor
SUNY Oneonta
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