ADRIANNA MCCARY
Birmingham,AL
Summary
Dynamic leader with a proven track record at Kemper Insurance, adept in operations management and claims handling. Excelled in enhancing team productivity through effective coaching and implementing robust training programs. Achieved a 96% SOCR/BCR rating at Wells Fargo by focusing on audit preparation and customer service, demonstrating exceptional detail orientation and staff supervision skills.
Overview
9
9
years of professional experience
Work History
Pip Med Supervisor
Kemper Insurance
10.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Evaluated employee performance regularly, providing constructive feedback and coaching to enhance overall team productivity.
- Implemented effective training programs for new hires, resulting in improved productivity and performance.
- Improved overall efficiency with thorough audits of department processes, identifying areas for improvement and implementing necessary changes.
Service Manager
Wells Fargo
06.2019 - 09.2020
- Managed, coached and motivated up to 7members to provide a high level of customer service and identify ways to help customer succeed financially.
- Executed risk management by ensuring branch training/controls were in place to mitigate risk,which resulted in branch begin under plan in operating losses each quarter at branc location .
- Ensured branch compliance with audits and operational regulations and guidelines. Achieved acceptable SOCR/BCR ratings achieved 96%.
- Schedule staffing for branch locations using Cloud core .
Client Experience Manager
BBVA Compass Bank
03.2016 - 06.2019
- Monitor/research missing deposits, coding errors and miscellaneous request reviews, balance and clear General ledger accounts.
- Enhanced branch production rates by handling staff conflicts evaluations hiring/terminations processes , coaching employees on company protocol and payroll operations .
- Monitoring branch financial activities, performing audits , reviewing reports, and managing cash levels, while enforcing regulations and banking security measures.
- Balance operational controls and customer services in order to minimize risk in the bank.
- Recruited, interviewed ,hired and trained 10 employees and implemented mentoring program to promote positive feedback engagement.
Education
Accounting And Finance
Jacksonville State University
Jacksonville, ALAccounting And Finance
Midfield Institute of Cosmetology
Birmingham, AL05-2014
Skills
- Claims management
- Data interpretation
- Staff Supervisor
- Detail -oriented
- Operations Management
- Audit Preparation
- Documentation and reporting
- Customer service
Timeline
Pip Med Supervisor
Kemper Insurance
10.2020 - Current
Service Manager
Wells Fargo
06.2019 - 09.2020
Client Experience Manager
BBVA Compass Bank
03.2016 - 06.2019
Accounting And Finance
Jacksonville State University
Accounting And Finance
Midfield Institute of Cosmetology
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