Greer Carty
Summary
Claims operations leader with proven expertise in personal injury protection medical claims and litigation management. Skilled in managing multi-state claims operations, enhancing team performance, and implementing process improvements. Achievements include significant increases in operational efficiency and customer satisfaction metrics.
Overview
31
31
years of professional experience
1
1
Certification
Work History
SENIOR PIP, MEDICAL CLAIMS & LITIGATION SUPERVISOR
GEICO INSURANCE COMPANY
01.2019 - Current
- Provide technical oversight and strategic direction on highly complex PIP claims involving catastrophic injuries, fatalities, litigation, multi-state coverage issues, and significant medical exposure.
- Direct claim operations involving Personal Injury Protection (PIP), Medical Payments, medical billing disputes, provider litigation, coverage investigations, and escalated claim resolution.
- Lead a specialized team of six professionals, including Michigan PIP Claims Examiners responsible for complex medical claims, catastrophic injury exposures, related litigation, and MCCA-reportable claims; Multi-State PIP Examiners handling upper-level PIP claims involving fatalities, multi-state exposures, Florida PIP claims, and jurisdictional coverage issues.
- Serve as a technical resource for complex coverage issues, litigation strategy, settlement evaluations, and claim resolution.
- Monitored productivity, quality, customer service, compliance, and operational performance metrics to meet organizational goals and enhance team effectiveness.
- Analyzed claim trends and operational data to identify workflow improvements that supported business objectives and optimized processes.
- Partnered with leadership and cross-functional business partners to implement best practices, ensuring consistent and effective claim handling.
- Lead employee development through coaching, training, audits, performance discussions, and career development initiatives.
PIP HEARING SPECIALIST SUPERVISOR
GEICO INSURANCE COMPANY
01.2012 - 01.2019
- Chosen by senior leadership to design and launch a specialized PIP Hearing Specialist operation from the ground up.
- Directed and coached a team of 12 Hearing Specialists supporting thousands of PIP litigation matters annually across multiple New York jurisdictions while ensuring courtroom readiness, witness preparation, compliance with court requirements, and effective collaboration with defense counsel to support successful litigation outcomes.
- Collaborated with attorneys, leadership, and operational partners to establish workflows and develop procedures that supported effective litigation strategies.
- Monitored quality and performance metrics while fostering employee development and engagement to enhance team effectiveness.
- Developed training resources, best practices, and operational procedures that improved efficiency and employee readiness.
- Facilitated recruitment, interviewing, onboarding, and training of employees to strengthen team capabilities during department growth.
- Created a structured trial preparation and file management system that improved organization, accessibility, and consistency for court appearances.
PIP LITIGATION SUPERVISOR
GEICO INSURANCE COMPANY
01.2010 - 01.2012
- Led team of six examiners in managing PIP lawsuits and arbitrations from referral through resolution, ensuring effective claim evaluation, settlement negotiations, litigation strategy, arbitration management, and trial preparation.
- Provided technical guidance, settlement authority, and claim oversight on complex litigation matters while ensuring quality claim handling and compliance with procedural requirements.
- Partnered with defense counsel and operational leadership to support litigation strategy, case evaluations, and favorable claim outcomes.
- Coached and developed employees through targeted training, performance management, and ongoing feedback to enhance technical skills and compliance.
SENIOR PIP LITIGATION EXAMINER
GEICO INSURANCE COMPANY
01.2005 - 01.2010
- Managed complex PIP litigation caseload, resolving coverage disputes, medical billing issues, and settlement negotiations to develop effective litigation strategies.
- Negotiated settlements directly with plaintiff counsel and partnered with defense counsel to prepare cases for hearings, trials, and other legal proceedings.
- Investigated coverage issues and evaluated exposure while managing files for Home Office review and settlement authority, ensuring compliance and thoroughness in claims handling.
- Testified as a company witness in court proceedings regarding claim handling practices, policy administration, payment processes, and operational procedures.
- Mentored less experienced examiners and provided technical guidance on litigation processes and claim handling best practices, enhancing team expertise and performance.
PIP NO-FAULT EXAMINER
GEICO INSURANCE COMPANY
01.1996 - 01.2005
- Investigated and resolved Personal Injury Protection and Medical Payments claims to ensure compliance and timely payment.
- Reviewed medical records and billing documentation to determine coverage and payment eligibility, enhancing accuracy in claims processing.
- Applied policy provisions and state regulations to ensure accurate claim handling and compliance.
- Coordinated with medical providers, attorneys, and claimants to facilitate efficient claim resolution and improve communication.
CLAIMS SERVICE REPRESENTATIVE
GEICO INSURANCE COMPANY
01.1995 - 01.1996
- Delivered customer service and claim support, enhancing expertise in claims handling, policy interpretation, and coverage analysis.
- Investigated and resolved auto insurance claims, ensuring adherence to service and quality standards.
- Processed claims efficiently through GEICO's digital systems.
- Reviewed documentation to ensure compliance with company policies.
- Assisted customers in understanding their policy coverage and claims process.
Education
Bachelor of Science - Business Management
State University of New York (SUNY) Old Westbury
Old Westbury, New York, USA05-1995
Skills
- Claims operations management
- Personal injury protection and medical payments claims
- Litigation oversight and multi-state claims handling
- Claims leadership and supervision
- Team development and coaching
- Claims investigation and evaluation
- Coverage analysis and medical billing resolution
- Escalated claims resolution
- Quality assurance and compliance
- Claims analytics and reporting
- Process improvement strategies
- Workflow optimization techniques
- Customer experience management
- Operational excellence initiatives
- Change management practices
- Remote team leadership
- Training and talent development programs
- Microsoft Office Suite proficiency
- Claims management systems expertise
- Analytics tools for claims reporting
- Virtual collaboration platforms
Certification
- Certified Professional Coder (CPC), AAPC
- Georgia Resident Adjuster License
- Additional State Licenses, Connecticut, Delaware, Florida, Kentucky, Louisiana, New Hampshire, New Mexico, North Carolina, Oklahoma, Rhode Island, South Carolina, Texas, Vermont, Wyoming
Timeline
SENIOR PIP, MEDICAL CLAIMS & LITIGATION SUPERVISOR
GEICO INSURANCE COMPANY
01.2019 - Current
PIP HEARING SPECIALIST SUPERVISOR
GEICO INSURANCE COMPANY
01.2012 - 01.2019
PIP LITIGATION SUPERVISOR
GEICO INSURANCE COMPANY
01.2010 - 01.2012
SENIOR PIP LITIGATION EXAMINER
GEICO INSURANCE COMPANY
01.2005 - 01.2010
PIP NO-FAULT EXAMINER
GEICO INSURANCE COMPANY
01.1996 - 01.2005
CLAIMS SERVICE REPRESENTATIVE
GEICO INSURANCE COMPANY
01.1995 - 01.1996
Bachelor of Science - Business Management
State University of New York (SUNY) Old Westbury