Adrianna Michelle Guajardo
Indio,CA
Summary
Dedicated and customer-focused professional with extensive experience in service coordination, customer support, meter data analysis, payroll, bookkeeping, and administrative operations. Proven ability to manage workflows, support field teams, and deliver high-quality service.
Bookkeeping professional with 20 years of experience in accounting and operations management. History of achievement and innovation coupled with outstanding work ethic, commitment and loyalty. Proven track record of leadership and to thrive in team environment.
Overview
21
21
years of professional experience
Work History
Service Desk Technician
Imperial Irrigation District
01.2019 - Current
- Managed approximately 30-60 incoming calls, emails Coordinated and scheduled residential, commercial, and agricultural service requests, including connects, disconnects, troubleshooting, and meter maintenance.
- Monitored and analyzed AMI/AMR meter data to identify communication issues and generated corresponding field notifications using MD4U, OWCE, SAP and AMI conversion tools.
- Investigated and resolved meter discrepancies, communication errors, and outage alerts; verified equipment status and performed router capacity/load checks.
- Assigned and tracked daily field work through Crew Viewer, ensuring efficient scheduling based on team availability.
- Supported field personnel and management by creating timesheets, managing standby rotations, ordering supplies, and updating gated community access codes.
- Developed and maintained detailed documentation of processes and solutions for knowledge sharing.
Customer Account & Service Representativ
Imperial Irrigation District
01.2005 - 01.2019
- Serve as first point of contact for customers, handling inquiries, complaints, and providing information on district policies and programs.
- Process payments, assist with billing questions, and provide solutions like payment extensions or plans.
- Help customers set up and manage accounts, including processing connect and disconnect orders and ensuring data accuracy.
- Assist customers in applying for and understanding district programs, such as Residential Energy Assistance Program (REAP).
- Maintain accurate customer records and process related documentation.
- Resolve customer issues and refer difficult cases to other departments or supervisors as needed.
- Work with other departments like the call center or billing unit to ensure seamless service.
- Provide guidance and training to less experienced personnel.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 50-100 customers each day.
- Provided exceptional customer service to address inquiries and resolve issues efficiently.
Education
High School Diploma -
La Quinta High School
La Quinta, CA06.1999
Skills
- Administrative Support
- Customer Service
- Account Management
- Financial Reporting
- Payroll Support
- Scheduling
- Remote support
- Data entry
- Active listening
- Issue troubleshooting
- Time sheet review
- Meeting deadlines
Timeline
Service Desk Technician
Imperial Irrigation District
01.2019 - Current
Customer Account & Service Representativ
Imperial Irrigation District
01.2005 - 01.2019
High School Diploma -
La Quinta High School