Hi, I’m
Adrianna Neal
Austin,Texas
Summary
Highly skilled and enthusiastic professional with more than 5 years of experience managing operations in a veterinary medical setting. Successfully overseeing human resources, budgeting, inventory management, client communications, vet practice development, while leading a productive and efficient hospital staff.
Overview
19
years of professional experience
Work History
Allandale Veterinary Clinic
Veterinary Practice Manager
06.2018 - Current
Job overview
- Implemented organizational processes to optimize profit, lower operating cost and maximize use of available resources resulting in 22% profit growth.
- Spearheaded business improvement projects, guiding and educating team members to execute projects in a timely manner
- Developed monthly, quarterly and yearly plans for profit increase, employee retention and community engagement.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Direct day-to-day administrative and operational functions for facility, providing guidance and leadership to more than 20 employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff for continued compliance with associated regulations.
- Introduced and implemented procedures to maintain standards of care and meet quality assurance benchmarks.
- Strengthened inventory processes to balance supply needs with budget and space limitations
- Reviewed operating budgets periodically to analyze trends affecting budget needs
- Used Avimark report system and Excel spreadsheets to create financial projections and visualizations to monitor profit and loss statements.
- Researched billing and invoice inconsistencies and resolved issues in vendor agreements and COGS
- Delivered reports to company owner focusing on financial accounting, cost accounting and sales data to guarantee that hospital objectives aligned with daily operations management
Kit + Kaboodle
Owner-Operator
04.2010 - 05.2017
Job overview
- Created community partnerships with comparable businesses to increase sales and community engagement
- Deliver and manage team members in delivering pet grooming daycare and training services.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase profit levels.
- Aligned branding initiatives and sales strategies with client goals.
Austin Veterinary Hospital
Veterinary Technician
10.2008 - 04.2015
Job overview
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Administered medications to animals in treatment and documented changes in condition.
- Technician team leader
- Venipuncture
- Catheter Placement
- Intubation
- Administration of Medications PO, SQ, IM, IV
- Accurate Calculations of Medications
- Current Knowledge of Medications
- Ability to Capture and Position for Radiograph Views both dental and digital
- Laboratory management
- Dental Prophylaxis, Probing and Charting
- Proper Monitoring of patients under Anesthesia
Austin School of Massage
Marketing Director
10.2008 - 10.2009
Job overview
- Problem solving lack of student enrollment and create marketing plan to increase enrollment
- Monthly and quarterly monitoring of enrollment data
- Work in cross functional teams solving significant challenges, proactively working with management team to determine priorities
- Managing the development team for school rebranding website launching.
- Created innovative strategies to drive customer engagement and student program enrollment.
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
Texas Apartment Association
Marketing and Communication Specialist
05.2004 - 10.2008
Job overview
- Evaluated website and interactive emails to ensure that it is valid, properly structured and compatible with browsers, devices and operating systems
- Marketing state-wide internal seminars, conferences and educational programs
- Composing and presenting ad campaigns to association members and Executive directors
- Design and execute print and digital marketing campaigns
- Troubleshoot anomalies in the website, developed new modules for web site, designed web interface and updated database, whilst ascertaining compliance with organizational standards.
- Collaborated with Marketing and Communication Director and team to complete wide range of marketing projects.
Education
Austin Community CollegeAustin, TX
from Design And Visual Communications
University Overview
- Professional development completed in Graphic Design
Skills
- Financial Operations Oversight
- Operating Plan Development
- Employee Recruitment and Hiring
- Profitability Strategies
- Retention Strategies
- Marketing Project Development
- Project Management
- Staff Management
Additional Information
Founder, Sankofa Veterinary Project (non-profit organization creating mentorship opportunities for BIPOC high school students)
Timeline
Veterinary Practice Manager
Allandale Veterinary Clinic
06.2018 - Current
Owner-Operator
Kit + Kaboodle
04.2010 - 05.2017
Veterinary Technician
Austin Veterinary Hospital
10.2008 - 04.2015
Marketing Director
Austin School of Massage
10.2008 - 10.2009
Marketing and Communication Specialist
Texas Apartment Association
05.2004 - 10.2008
Austin Community College
from Design And Visual Communications
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