ADRIANNA PERRY
Ellijay,GA
Summary
I am a light hearted happy person who has a passion for helping others and hard work. I am constantly looking for opportunities to learn more and assist others wherever needed. I am an organized employee and proficient in time management who strives to provide professional and courteous customer service with high levels of integrity and compassion.
Overview
9
9
years of professional experience
Work History
Client Service Specialist
Bank OZK
10.2022 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Placed orders for customer checks and verified starting numbers.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Filed disputes/stop payments
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Office Admin/Hygiene Assistant
Foothills Dental Associates
04.2018 - 04.2021
- Greeted and connected with every patient with a pleasant smile and superior customer service.
- Collect patient copays/send statements when needed.
- Respond to emails and faxes in a timely manner.
- Verify patient insurance/process insurance payments.
- Discussed treatment plans/financial responsibilities.
- Correctly followed all health, safety and sanitation guidelines.
- Maintained calm demeanor during high-volume periods.
- Used knowledge of dental terminology when charting.
- Accurately updated notes for both the doctor and hygienist.
- Maintained inventory levels.
- Strictly maintained customer and patient confidentiality.
- Appropriately resolved customer issues, complaints and questions.
- Prepared patient for x-rays and gathered x-ray films.
- Prepared procedure rooms and tray setups for hygienists and doctors before starting dental procedures.
Pharmacy Technician
Walmart
08.2016 - 10.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
Education
Dental Assisting -
Future Dental Assistants of Atlanta
Jasper, GA01.2017
State Certification - undefined
Pharmacy Technician Program
Roswell, GA01.2017
High School - undefined
East Paulding High School
Dallas, GA01.2015
Skills
- Proficient in computer software
- Resilience under pressure
- Efficient time management
- Adaptability in diverse situations
- Problem solving
- Communication
- Teamwork
- Empathy
- Critical thinking
- Active listening
- Strategic prioritization skills
Timeline
Client Service Specialist
Bank OZK
10.2022 - Current
Office Admin/Hygiene Assistant
Foothills Dental Associates
04.2018 - 04.2021
Pharmacy Technician
Walmart
08.2016 - 10.2018
State Certification - undefined
Pharmacy Technician Program
High School - undefined
East Paulding High School
Dental Assisting -
Future Dental Assistants of Atlanta
Similar Profiles
Daniel VargasDaniel Vargas
Funding Specialist at Bank OZKFunding Specialist at Bank OZK
Ben FearsBen Fears
Executive Vice President, Technology Governance at Bank OZKExecutive Vice President, Technology Governance at Bank OZK
JENNIFER ELAMJENNIFER ELAM
Senior Client Service Specialist at Bank OZKSenior Client Service Specialist at Bank OZK
Connie SmithConnie Smith
School Bus Driver at Gilmer County Charter School SystemSchool Bus Driver at Gilmer County Charter School System
Phoebe EppersonPhoebe Epperson
Restaurant Worker at Chili DogRestaurant Worker at Chili Dog