Adrianna Ricks
Newport News,VA
Summary
I'm an energetic and detail oriented Professional Customer Service Representative with 2 years of experience in providing excellent customer service. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Prior Authorization Representative
Elevance Health
Norfolk, VA
11.2023 - 08.2024
- Tracked referral submission during facilitation of prior authorization issuance, prepared and distributed denial letters, detailing reasons for denial and possible appeal measures, communicated pertinent information to client's prescribing provider to facilitate quality service, processed new medication and refill requests for authorization
Customer Solutions Associate
Portfolio Recovery Associates
Hampton, VA
05.2023 - 07.2023
- Worked with customer to create affordable plans with their debt
- I also request debit or ACH information to secure plans and modify plans as requested by customers
- I will also take appropriate action if a customer disputes the accounts, listen for hardship cues in customer conversations and note the account appropriately and update customer account information including; telephone, mobile, address and email
Medicaid Enrollment Specialist
Nesco Resource
Sacramento, CA
10.2021 - 10.2022
- Worked for state of Pennsylvania, Processing new applications for health care coverage through the phone Including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans Transfer/refer consumers to appropriate entities according to the established guidelines
Inventory Associate
WIS International
Virginia Beach, VA
02.2021 - 09.2021
- Provided accurate data entry for all received items, ensuring timely updates to the inventory database
- Utilized advanced software tools for organizing, analyzing, and reporting on key performance metrics related to inventory control processes
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies
- Collaborated with team members to establish best practices for the scanning process, increasing overall productivity
Education
GED -
Peninsula Regional Education
Newport News, VA09.2019
Workforce Development Navigating Wealth Program Cohort -
Hampton Roads Community Action Program (HRCAP)
Newport News, VA09.2019
Skills
- Patient insurance authorizations
- Effective communication skills
- Documentation
- Basic medical terminology
- HIPAA compliance
- Self-motivated and disciplined
- Cleaning and organizing
- Attention to detail
- Computer skills
Certification
- Career Readiness Certification (CRC), Completed training in Math, Reading, Graphic Literacy and Workplace documents.
- North Star Digital Literacy Certification, Completed training in Microsoft Suites to include: Word, PowerPoint, Excel, Email, Windows 10 and Internet.
Timeline
Prior Authorization Representative
Elevance Health
11.2023 - 08.2024
Customer Solutions Associate
Portfolio Recovery Associates
05.2023 - 07.2023
Medicaid Enrollment Specialist
Nesco Resource
10.2021 - 10.2022
Inventory Associate
WIS International
02.2021 - 09.2021
GED -
Peninsula Regional Education
Workforce Development Navigating Wealth Program Cohort -
Hampton Roads Community Action Program (HRCAP)