Adrianna Romero
Cortez,CO
Summary
Professional in branch management with strong expertise in operations and team leadership. Skilled in customer service, financial oversight, and staff development. Adept at fostering collaboration and driving results. Reliable, adaptable, and focused on meeting organizational goals.
Overview
18
18
years of professional experience
Work History
Assistant Branch Manager
Four Corners Community Bank
Cortez, CO
10.2018 - Current
- Transactional duties and leadership including training, coaching, and supporting universal bankers and tellers. Maintained a respectful and positive office environment. Promoting bank products, assisting with sales efforts, resolving complex issues, and contributing branch operations by assisting with scheduling or staff relations. Provide customer service for the front line. Places and answers calls records messages and returns phone calls promptly. Open accounts for new and existing customers and prepare new account paperwork, applications and request the required identification. Identify the needs of new and existing customers and offer appropriate services currently available. Answer questions and customer concerns regarding checking and savings accounPrioritize information, correspondence and phone inquiries.iAssist with ATM and Vaulting with zero errorProcess and post various loan payments and deposits.posits. As well as placing holds on checks and verifying checks. Assisted with data entry tasks.
- Utilized basic accounting skills to support financial operations. Experience with office administration, records and retention.
- Assisted in daily branch operations, ensuring efficient service delivery and customer satisfaction.
- Trained and mentored staff on operational procedures and best practices for enhanced performance.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
Universal Banker
First National Bank of Durango
06.2013 - 01.2018
- Provide direct customer service and front desk assistance, opening new customer accounts including checking, savings, and business accounts, also closing bank accounts. Order supplies for the branch. Ordering debit cards as well as checks. Balanced daily cash deposits and bank vault entry with zero error rates. Process cash withdrawals, check deposits, loan payments, and large deposits. Also placing holds on large items. Verifying funds, and displaying roles of a teller.
3rd Key Manager
Claire’s Boutique
08.2012 - 06.2013
- Open and close the store, making deposits to the bank, customer service, sales, stocking, cleaning, ear piercing, helping with making schedules. Cash and credit card handling.
Server/Cocktail Waitress
Radisson Hotel and Waterpark
07.2008 - 07.2012
- Serving, handling cash drawer, room service, cleaning, stocking, customer service, assisting in the waterpark and bar. Setting up amenities, assisting cooks, receiving orders and placing them into the computer system.
Education
GED -
CNM
AlbuquerqueSkills
- Staff education and training
- Attention to detail
- Excellent work ethic
- Verbal/written communication
- Compliance management
- Account management
- Relationship building and management
- Account retention
- Client relationship management
- Cash handling
- Vault audits
- Strong leadership
Timeline
Assistant Branch Manager
Four Corners Community Bank
10.2018 - Current
Universal Banker
First National Bank of Durango
06.2013 - 01.2018
3rd Key Manager
Claire’s Boutique
08.2012 - 06.2013
Server/Cocktail Waitress
Radisson Hotel and Waterpark
07.2008 - 07.2012
GED -
CNM