Adrianna Rositas
Los Gatos,CA
Summary
Hardworking administrative professional who brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
6
6
years of professional experience
Work History
Practice Manager
El Gato Veterinary Hospital
01.2023 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Increased appointment scheduling efficiency by implementing user-friendly software systems.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Veterinary Operations Director
Vetted Petcare
01.2022 - 11.2022
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
- Implemented successful veterinary program through professionalism, quality of care, medical teaching and patient satisfaction.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Organized paperwork such as charts and reports for office and patient needs.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Checked patient insurance, demographic, and health history to keep information current.
ER Lead Veterinary Assistant
MedVet
04.2021 - 11.2021
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Phone triaged incoming patients to determine treatment needs and urgency of care.
- Enhanced customer satisfaction by promptly answering calls and addressing inquiries.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Updated patients' charts in electronic medical records with encounter information, prescriber notes and orders.
- Managed high call volumes with ease, maintaining composure and professionalism under pressure.
Surgery Department Coordinator
MedVet
08.2020 - 08.2021
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Increased patient satisfaction through timely appointment scheduling over the phone, in person, and through email and proactive management of wait times.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
ER and CCU Veterinary Assistant
SAGE Veterinary Centers
04.2020 - 08.2020
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected patient biopsies and blood samples for laboratory analysis.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
- Euthanized terminally ill patients.
- Collected and prepared tissues, cellular or microbiological samples by skin scraping, impressions and other non-surgical methods.
- Managed medical intervention and therapy for animals in collaboration with Veterinarian.
Veterinary Assistant and Lead
Banfield Pet Hospital
04.2018 - 04.2020
- Evaluated incoming patients to determine treatment needs and urgency of care.
- Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
- Administered oral and injectable medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Managed team of 13 employees, delegated tasks and held each employee accountable for completing assignments.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Monitored and directed incoming mail and prepared outgoing mail.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Education
Associate of Science - Business Marketing
Penn Foster College
Scottsdale, AZ06.2022
High School Diploma -
Palo Alto High School
Palo Alto, CA06.2015
Skills
- Business Development and Operations Management
- Financial Management
- Schedule Management
- Electronic Health Records
- Proactive and Focused
- Business Administration
- Multitasking and Prioritization
- Operational Efficiency and Safety
- Efficient and Detail-Oriented
- Customer Service
- Attention to Detail
- Office Administration
Timeline
Practice Manager
El Gato Veterinary Hospital
01.2023 - Current
Veterinary Operations Director
Vetted Petcare
01.2022 - 11.2022
ER Lead Veterinary Assistant
MedVet
04.2021 - 11.2021
Surgery Department Coordinator
MedVet
08.2020 - 08.2021
ER and CCU Veterinary Assistant
SAGE Veterinary Centers
04.2020 - 08.2020
Veterinary Assistant and Lead
Banfield Pet Hospital
04.2018 - 04.2020
Associate of Science - Business Marketing
Penn Foster College
High School Diploma -
Palo Alto High School
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