Adrianna Santistevan
Apple Valley,MN
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Customer service and sales expert identifies customer needs and delivers solutions to problems.
Overview
1
1
year of professional experience
Work History
Shift Leader
Walgreens
Apple Valley, MN
09.2023 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Educated customers about offerings, promotions and pricing to boost sales.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Customer Service Associate
Walgreens
Pueblo West, CO
11.2022 - 07.2023
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Maintained an organized system for tracking customer interactions and feedback.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
Education
Diploma -
Pueblo West High School
05-2009
Skills
- Positive Attitude
- Team Leadership
- Cash Handling
- Strong verbal and written communication
- Problem-Solving
- Training Assistance
- Product Merchandising
- Merchandise Restocking
- Customer Service
- Positive and professional
Timeline
Shift Leader
Walgreens
09.2023 - Current
Customer Service Associate
Walgreens
11.2022 - 07.2023
Diploma -
Pueblo West High School