Detail-oriented professional specializing in quality assurance and communication. Demonstrated success in process enhancement and inventory management, driving operational efficiency and improving client satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Homemaker
Unemployed
Henderson
07.2022 - Current
Managed household responsibilities while ensuring well-being of children.
Pool Deck Specialist Masonry
Silver State Coatings
Henderson
04.2019 - 07.2022
Coordinated with clients to determine specific coating requirements and preferences.
Analyzed coating processes to identify areas for improvement and efficiency.
Oversaw inventory management and procurement of raw materials for projects.
Documented project details and maintained accurate records for client reference.
Generated reports to track performance metrics of team members.
Maintained positive working relationship with fellow staff and management.
Prepared and mixed mortar according to specified ratios for masonry projects.
Operated hand tools and power equipment for cutting and shaping materials.
Maintained clean worksite by removing debris and organizing tools efficiently.
Covered finished masonry structures with protective coatings such as paint or sealant.
Labor Helper
Alanti Construction
Las Vegas
02.2018 - 04.2019
Assisted skilled tradespeople with construction tasks and material handling.
Maintained clean and organized job sites for safety and efficiency.
Loaded and unloaded construction materials for various projects.
Operated basic hand tools and equipment under supervision.
Followed safety protocols to ensure a hazard-free work environment.
Collaborated with team members to complete tasks on schedule.
Transported tools and supplies to support ongoing construction activities.
Operated power tools such as drills, saws and grinders safely and efficiently.
Conducted regular inspections of equipment to ensure proper functioning.
Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
Cut materials into specified sizes for installation using tile cutters and power saws.
Mixed, poured, and spread concrete, asphalt gravel, and other materials.
Food and Beverage Manager Catering Sales
Station Casinos
Las Vegas
12.2015 - 01.2018
Developed and maintained positive relationships with vendors and suppliers.
Trained staff on service standards and proper food handling techniques.
Collaborated with culinary team to design menu offerings and promotions.
Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
Ensured positive guest experiences through consistent service excellence initiatives.
Coordinated special events and catering services for a diverse clientele at the casino.
Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
Managed payroll records for employees working within the food and beverage department.
Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
Barista, Server and Bartender
Marriott Courtyard LAs Vegas
Las Vegas
08.2010 - 10.2014
Prepared high-quality beverages following established recipes and customer preferences.
Maintained cleanliness and organization of workstations and dining areas.
Provided excellent customer service by engaging with patrons and understanding their needs.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Worked with cross-functional teams to achieve goals.
Food and Beverage Manager
Station Casinos
Henderson
08.2011 - 12.2013
Managed daily food and beverage operations efficiently and effectively.
Developed and maintained positive relationships with vendors and suppliers.
Trained staff on service standards and proper food handling techniques.
Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
Assistant Rooms Manager
Station Casinos
Henderson
12.2010 - 08.2011
Coordinated staff schedules to ensure adequate coverage and service quality.
Implemented training programs for new hires in customer service protocols.
Communicated with guests to resolve issues and enhance their experience.
Monitored cleanliness standards of rooms and public areas regularly.
Monitored employee attendance records and took appropriate action when necessary.
Assisted in developing innovative menu items to enhance guest dining experiences.
Monitored inventory levels and ordered supplies to maintain stock availability.
Implemented quality control measures to ensure compliance with health regulations.
Food and beverage Trainer
The Ritz-Carlton Hotel Company
Henderson
03.2007 - 01.2010
Evaluated staff performance and delivered constructive feedback on a regular basis.
Developed comprehensive operational policies and procedures to enhance efficiency.
Trained staff on service standards and proper food handling techniques, ensuring compliance.
Education
Associate of Applied Science - Medical Assistant
U.S. Career Institute
Las Vegas, NV
08-2010
High School Diploma -
Foothill High School
Henderson, NV
07-2007
Skills
Quality assurance
Effective communication
Time management
Problem solving
Inventory management
Social perceptiveness
Supervision and leadership
Critical thinking
Training & Development
Certification
Food Handler Card current 8/18/2028
Alcohol Education Services Current 8/14/2025 - 8/14/2029